Alertes et informations

Strike of Portuguese Immigration and Borders Service (SEF)

Due to the general strike of the Portuguese Immigration and Borders Service (SEF) which starts at 11 PM of October 21, 2020 and lasting until the end of October 22, 2020, TAP requests that Clients with flights out of Europe and within Europe, but only to the United Kingdom, Ireland, Bulgaria, Romania, Croatia and Cyprus, whose flights are within the mentioned strike period, to arrive at their Portuguese airport at least 4 hours in advance due to predictable delays at boarder control. 

Although this strike is entirely out of TAP’s responsibility, we apologize for the inconvenience and reaffirm our commitment to do everything to minimize the impact of this situation on our passengers' travel plans.

Travel restrictions and entry requirements

For some destinations it is mandatory that passengers complete an online form, prior to the flight, proof of which will need to be presented at control points upon arrival, verify below if this is needed in your case. For destinations that do not have an online form, passengers will be requested to fill out a form during the flight.

It is the passenger’s responsibility to comply with all government policies and entry requirements, for example the need to fill out forms and/or Covid-19 testing. Failure to do so may result in denied boarding for the flight or entry to the destination.

Please be aware that there are specific procedures for some destinations that can be verified here. We also suggest consulting information through the IATA website or official government websites.

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Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.

Check-in for flights to Luanda and Maputo

As of August 19, 2020, the printing of boarding passes (online or at airport kiosks) for the routes of Lisbon to Luanda and Lisbon to Maputo are prohibited. Passengers are still able to check-in online, but retrieval of the boarding pass will only be available at the airport, through a check-in agent.

Thus, all passengers will have to go through a check-in counter upon arrival at the airport, to verify that the necessary conditions to travel to the destination in question are met, prior to going to the departure gate.

COVID TEST - Passengers traveling to Portugal

There are more and more countries and destinations to which TAP is flying to and from Portugal.

Find out here if you need to present a COVID test with a negative result to be able to travel to Portugal. 

COVID TEST IS NOT NEEDED IF YOU ARE TRAVELING FROM:

  • Countries that are part of the European Union, associated with the Schengen Area (Liechtenstein, Norway, Iceland and Switzerland) and the United Kingdom.
  • Countries whose epidemiological situation is in accordance with the recommendations regarding air connections with Portugal, namely Canada.

MANDATORY COVID TEST, WITH A NEGATIVE RESULT, IN ORDER TO BOARD IS NEEDED FOR:

All TAP passengers (including Portuguese citizens and residents of Portugal) on flights from countries that are not part of the European Union, or that are not countries associated with the Schengen Area or from the United Kingdom or Canada, must present proof of RT-PCR testing for COVID-19, with a negative result, performed within 72 hours prior to the time of departure, or they will be denied boarding.
For example the United Stated of America and Brazil.

NOTE - The test must be a molecular RT-PCR test and rapid tests are not acceptable.

EXCEPTIONS TO THE RULE OF MANDATORY PRESENTATION OF NEGATIVE TEST RESULTS BEFORE BOARDING:

  • Passengers transferring in Portugal with a connecting flight outside of national territory are exempt from presenting the test as long as the connecting flight takes place on the same calendar day and they do not leave the boarding area within the airport;
  • Passengers of Portuguese nationality and passengers with legal residence in Portugal, on flights originating in African Portuguese speaking countries or any origin in a third country on repatriation or humanitarian flight
    • Will be allowed to board without proof of testing, however they will be tested upon arrival at the Portuguese airport, at their own expense, and must wait for the results at their residence (for reference, the test costs 100 €).
See detailed information here.
 
Examples:

Portuguese national / resident in Portugal traveling from New York to Lisbon: Must present test to board
Foreign national traveling from Rio de Janeiro to Lisbon: Must present test to board
Foreign national traveling Sao Paulo – Lisbon – Madrid: No test required
Portuguese national / resident in Portugal traveling from Praia to Lisbon: Can take the test upon arrival
Portuguese passenger / resident in Portugal on a repatriation flight from Dakar to Lisbon: Can take the test upon arrival
Foreign national traveling from Luanda to Lisbon: Must present test to board
Portuguese national / resident in Portugal traveling from Dakar to Lisbon: Must present test to board.
Foreign national traveling from Dakar to Lisbon: Must present test to board

Mandatory use of face mask

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers, aged over 6, must be equipped with one and guarantee that it is used during the entire duration of the journey.

The use of a face mask will only be exempted for passengers who are proven to have health problems that cannot use it. In these cases, prior to the flight and in order to travel, the passenger must have a medical authorization (MEDIF). Otherwise, boarding will be denied.

We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.

Toutes les développements concernant l’impact du Coronavirus dans l’opération TAP.

Dernières informations ici.

Restrictions de bagages sur les vols à destination et/ou au départ d’Abidjan, Accra, Bissau, Dakar, Praia, São Vicente et São Tomé.

En raison des restrictions en matière d’espace dans nos avions à certaines périodes de l’année, nous vous prions de noter que l’achat de bagages supplémentaires est limité sur les vols suivants : 
  • À destination d’Abidjan, Accra, Bissau*, Dakar, Praia, São Vicente et São Tomé:
    • Été – du 13 juin au 30 août 2020*
    • Noël – du 11 décembre 2020 au 10 janvier 2021
    • Pâques - du 19 mars au 4 avril 2021
  • Au départ d’Abidjan et Accra:
    • Été – du 13 juin au 13 septembre 2020
    • Nouvel an – du 26 décembre 2020 au 10 janvier 2021
    • Pâques - du 5 avril 2021 au 12 avril 2021
* Remarque : La destination finale Bissau aura un embargo pendant la période estivale jusqu'au 30 septembre 2020.

Les voyages à destination d'Abidjan, Accra, Bissau, Dakar, Praia, São Tomé et São Vicente et au départ à Abidjan, Accra et Lomé ne permettront pas d'excès de bagage (poids et / ou dimensions) de la franchise associée au tarif, d'achat de pièce de bagage supplémentaire, ni de transport d'animaux, d'équipements sportifs ou d'instruments de musique expédiés en soute. Seul sera accepté le nombre de bagages indiqués sur le billet, dont la somme des trois dimensions (hauteur, largeur et longueur) ne dépasse pas 158 cm et dont le poids est de 23 kg maximum en classe Économique et de 32 kg en classe Exécutive.

Cette restriction s’applique à tous les billets, indépendamment du type de produit acquis ou du statut de Voyageur fréquent, à l’exception des billets tap|discount, pour lesquels il sera possible d’ajouter un seul bagage. 

Nous vous prions de nous excuser pour les désagréments que cela pourrait vous causer.

Désinfectant pour les mains à base d'alcool.

La quantité nette totale de tous ces articles transportés par chaque passager ne doit pas dépasser 2 kg ou 2 L et la quantité nette de chaque article ne doit pas dépasser 0,5 kg ou 0,5 L.

Un désinfectant pour les mains à base d'alcool est acceptable comme bagage à main ou bagage en soute. Cependant, il convient de noter que lorsque les passagers souhaitent avoir un désinfectant pour les mains dans leurs bagages à main, la limite de 100 ml ou l'équivalent par article pour les liquides et les gels conformément aux dispositions relatives à la sécurité aérienne s'applique (si aucune dérogation locale n'a été définie par les autorités compétentes).

Veuillez garder à l'esprit que ces articles ne doivent pas être utilisés sur des équipements ou des surfaces d'aéronef, car ils n'ont pas été approuvés par le constructeur de l'aéronef.
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