This is a new travel option between Economy and Business on long-haul flights. This cabin has 12 seats, which are located in the first three rows of Economy. Each row has four seats, so each passenger enjoys an empty seat next to them.
You can choose this new cabin on all long-haul flights.
You can travel in this new cabin from 1 June 2026.
Tickets will be available from 31 March 2026.
You can purchase a ticket for the new cabin through the usual channels: on our website, on the TAP App, at the Contact Center, or at Travel Agencies.
Economy Prime is a new travel option between Economy and Business, designed to offer more space, more privacy and greater comfort compared to Economy, but with some of the benefits of Business.
What changes compared to Economy:
Note: Economy Prime does not include Lounge access.
Yes, that’s one of the features of this cabin — the seat next to you is never occupied. This extra space ensures an environment with more room, more privacy and more comfort.
No, travelling in this cabin does not include Lounge access.
Yes, you can Upgrade at a Fixed Price using your miles (in the Manage your Booking area) or participate in Upgrade auctions. In the latter case, if your flight is eligible, you will receive an email with a link to place your bid. You can find more information about our Upgrades here.
At present, it is not yet possible to purchase tickets for the new cabin with miles.
Yes. You can use vouchers to purchase an Economy Prime ticket, either on our website or through the Contact Centre.
Flights prices may differ even if the destination is the same. This is due to several factors, but mainly the time of the year, day of the week and schedule, demand for the destination, time in advance of booking and available fares.
Fare conditions refer to the terms and conditions associated with a specific air ticket fare. They may include benefits or restrictions regarding cancellation and refund rules, booking changes, baggage, miles accumulation, among other things. You should therefore choose the fare that best suits your needs. See the fare conditions here.
Yes. For example, you can travel in Economy Class on the outbound flight and in Business Class on the return flight. If you travel in the same Class, the fare does not necessarily have to be the same. Before traveling, you should be aware of the fare rules applied to your routes.
Danish law stipulates that all passengers purchasing an airline ticket in Denmark are given the option of paying the Danish Travel Guarantee Fund Fee. This fee is the responsibility of Rejsegarantifonden (RGF), an entity owned by the Danish government.
The deadline for making an online reservation varies between 6h and 72h before the flight departure time, depending on the market and the payment methods available.
An electronic ticket, or e-ticket, is a digital, personal and non-transferable document that is sent to you by email and is proof of your booking. It contains all relevant information about your trip, such as schedules, dates, flight numbers and passenger information, and eliminates the need for physical tickets. With the e-ticket, your booking is stored securely in our database, without loss or damage, making the whole process more practical and reducing paper waste.
A copy of your electronic ticket / E-Ticket will be sent to your email address after payment is completed.
If you completed your online booking and did not receive any confirmation at your email address, please check your spam or junk mail folder or contact our Contact Center.
A direct flight and a layover flight differ in the way the Passenger reaches their final destination. With a direct flight, the Passenger travels directly from the departure point to the destination, without intermediate stops or plane changes. With a layover flight, the Passenger has to make one or more intermediate stops, changing planes, until reaching the final destination.
"Multi-city" allows you to create complex and customized itineraries according to your needs and preferences, including several origin and destination cities in the same booking. In other words, instead of booking a round trip between two cities, you can add several flight segments in different cities, starting at one point of origin and ending at another. You can add up to six segments.
It means that one of the flights of your itinerary is operated by another Airline and there may be restrictions on the services provided.
Connection time refers to the time interval between two consecutive flights at a connection, from the arrival of the first to the departure of the second, thus determining the time available to make the flight transfer. Whenever the layover is longer than 6 hours, you will be alerted to the "extended connection time" on the selection page (under each flight) as well as on the purchase and confirmation pages, and in the confirmation email.
You can include up to nine passengers per booking, including adults and children. For bookings with a larger number of passengers, please see the information regarding group trips.
Yes. In the " Primary Passenger Data" section, click "Add". You can add up to a maximum of 3 phone contacts.
Each reservation must have a holder associated with it, who must be identified as an Adult, Youth, Senior or Resident. Children and babies cannot be Reservation Holders.
Yes. In addition to TAP Miles&Go, the "Frequent Flyer Programme" field allows you to include numbers from:
A codeshare flight is a partnership between two or more Airlines, where one of them operates the flight and the others sell tickets for that same flight using their own codes. This means that, although only one Airline will actually operate the flight, several Airlines can sell tickets for it as if they were the ones operating it.
Multi-Factor Authentication (MFA) is an authentication method that requires at least two verification factors to identify a user. At TAP, this method is used:
MFA increases the security of your data by requiring additional factors to verify that a booking belongs to you. This authentication method provides a higher level of trust to ensure that only the passenger has access to their booking.
No. The verification code changes each time you place a new order.
The verification code is valid for 30 minutes.
You must contact our Contact Center to update or correct your contact details.
No. You can only have one mobile phone number or email address associated with your account so that you can receive your verification code.
Time to Think is a service that allows you to save a fare for 48 hours, 5 or 10 days, upon payment of a small fee. Within this period, the price of your booking will not change and you will only be charged the full amount if you decide to proceed with payment.
Time to Think is available during the booking process on flyTAP for flights with departure dates 7 days or more in the future.If you have a promotional or conference code, or if you want to book with miles, the Time to Think option will not be available.
No. The purchase of other services or extras (e.g., seat reservation, Upgrade or baggage) is only possible:
No. To be able to make any changes to your pre-booking (e.g., schedule, dates, flights, or routes) you must cancel or allow the Time to Think period to expire.
No. The Time to Think fee is non-refundable.
It can only be refunded in the event of an irregularity or cancellation within the 48-hour period in which the booking is kept and if the passenger does not accept the alternative offered by TAP and cancels the booking.
Refunds must be requested via the Contact Center.
The Security Code, also known as the Card Identification Number (CID), is a code with 3 or 4 digits that protects your credit card from possible fraud.
For Visa and MasterCard, you can find the Security Code on the back of the card (last 3 digits on the right, after the 16 digits).
For American Express, you will find the Security Code on the front or back of your card (4 digits next to the 15 digits of your credit card).
Yes. Holders of cards used to pay for a trip do not need to travel. However, in some cases, validation of payment by credit card may be required before boarding.
All. When booking online, the total amount is always reflected in the currency of the country you selected to make the reservation.For example, if you selected the country United States, the total amount will be displayed and charged in US dollars; if you selected the country Portugal, the total amount will be displayed and charged in euros.
Yes. Debit cards are accepted in most markets.
3D Secure is a communication protocol developed to:
When making a payment in an online store, a process is triggered to check whether the card used is valid. If so, the security systems associated with the 3D Secure protocol verify the Customer's identity by connecting to the Credit Card Issuer in real time. The Credit Card Issuer validates the Customer's identity and informs the merchant's system that the card used for payment is legitimate.This protocol is used by Visa (with the designation Verified By Visa) and MasterCard (with Secure Code).
Depending on the market, an additional credit card fee may apply.
Yes. flyTAP is equipped with a sophisticated fraud detection and prevention mechanism powered by SSL (Secure Socket Layer) technology.
This innovative solution enables the verification of the authenticity of payments made online, while simultaneously safeguarding the integrity and security of customers' data and protecting their identification.
Therefore, TAP reserves the right to refuse to transport passengers and luggage whenever the transaction is considered illicit or the purchase was made through an unauthorized agent.
No. This payment method is only available in the Portuguese and Belgian markets. However, it only allows the use of debit cards issued in Portugal.
For bookings for flights with departure:
If payment is not made within the indicated deadlines, the booking will be automatically cancelled.
Please try Mobile Check-in again so that a new SMS can be sent to you.
You can also collect or retrieve your boarding pass at the bag drop counter.
If your mobile phone or tablet fails, you can request a printout of your boarding pass at a TAP counter at the airport.
Yes. Via SMS, with a link where you can view your boarding pass; or via email, with the documentation in PDF format.
Please go to the boarding gate, where the situation will be resolved.
If you have a boarding pass, you can go directly to the boarding gate. Otherwise, you must collect it at the Check-in counter.
If you have hold baggage, you will still need to go to the bag drop counter at the airport.
Yes, as long as the Check-in process is still active.
Yes, but if you wish to pre-book your seat more than 36h in advance, please contact TAP Contact Center.
You can send your boarding pass via SMS to your mobile phone, print it at kiosks at the airport or request printing directly at the Check-in counter.
Yes. On the day of your trip, simply leave your luggage at the drop-off desk at the airport.
Yes. Online Check-in is available for passengers traveling with babies.
The only exception is that you cannot request a crib from TAP.
You can make your online Check-in here.
No. TAP offers several Check-in options so you can travel in comfort and avoid long waits at the airport.
The available tools allow you to immediately print your boarding pass or save it on your mobile phone.
You must have with you:
After self Check-in, you can leave your hold baggage at the drop-off counters in all airports with available TAP kiosks.
Yes. After Check-in, you will receive boarding passes for the entire trip.
If you are traveling with special requests or services - wheelchair, animal transport, extra seat or others - you will have to do the Check-in at the airport.
If you are traveling with special requests or services - wheelchair, animal transport, extra seat or others - you will have to do the Check-in at the airport.
No. Online Check-in is not available for unaccompanied minors (under 12 years old) traveling with an additional assistance service.
If you are having difficulty with the Check-in or have any other questions, please contact the TAP Contact Center.
Yes. However, in the case of group reservations - with more than 9 passengers - it is preferable to do each passenger's individual Check-in so that the boarding pass is also sent to each and every one individually.
Also known as PNR (Passenger Name Record), the booking code is an alphanumeric code with 6 characters that allows you to identify and access your booking. You can find it:
Every effort is always made to minimize the impact on TAP's operations. However, in case of any inconvenience, you should contact our Contact Center or your Travel Agency.
During the booking process make sure you enter your contact details correctly (telephone number and email address), as this is the only way you will be able to be informed about the status of your flight and / or access any necessary information or updates. You can also access it here.
No. Online you can only change the flight time and dates shown on your e-ticket, but not the route. To do so, you should contact our Contact Center or one of our branches or stores. If the booking was made through a Travel Agency, you must contact them directly.
Yes. After your e-ticket was issued, go to Manage your Booking to change your booking autonomously and online.
Please note that only bookings made directly with TAP (online, over the counter, via Contact Center or in stores) and tickets issued more than 24 hours ago can be changed.
Not possible to change online:
- the flight origin or destination;
- bookings made through Travel Agencies, TAP Miles&Go or TAP FORBIZ, or those made using Promotional Codes;
- group bookings;
- bookings with additional services such as:
If your booking change is under one of these exclusions please contact TAP Contact Center or one of our branches or stores. If the booking was made through a Travel Agency, please contact them directly.
In Manage your Booking you can:
Yes. In the event of important changes or notifications, TAP uses one of the telephone contacts in the booking to alert its passengers. These notifications are sent in Portuguese or English and give information about:
You cannot cancel any booking via Manage your Booking. The booking is only cancelled with the refund request.
Yes.
If your ticket was purchased directly from TAP, you can contact our Contact Center to make any corrections. If your ticket was issued in Brazil or a European country, no fee will be charged for the correction.
If your ticket was issued in the USA, Canada or an African country, a change fee of EUR30 / GBP30 / USD36 / CAD47 will apply.
For tickets purchased through a Travel Agency, please contact your agent directly for more information.
No. TAP does not allow name changes on tickets already issued.
No. Once you have completed your online Check-in, you should contact our Contact Center or one of our branches or stores for any change. If the booking was made through a Travel Agency, you must contact them directly.
Hand baggage is subject to the following restrictions:
Maximum weight: 10 kg / 22 lbs.
Maximum dimensions: 55 x 40 x 25 cm / 22 x 16 x 10 in (height x length x width).
Economy: one piece.
Business: two pieces, except on flights to or from North America.
No. For safety reasons, these types of items should only be transported as Cargo
Yes, you can carry some electronic equipment in the cabin, as long as it meets the size and weight limits permitted by TAP. However, there are some transportation restrictions. See the full list here.
If your medication needs to be refrigerated on board, please make the request here at least 72 hours before your flight. Thermal bags that can be accommodated in refrigerated areas on board must not exceed 15 to 20 cm in size and must be malleable. When you request on-board refrigeration of your medication, you must inform us of the dimensions and total weight of the bag containing your medication.
The number of pieces (baggage volume) you can take varies depending on the Class you are traveling in and the destination of your flight. Find out all the rules for transporting checked baggage here.
No. For security reasons, these items must only be transported as load.
We do not recommend transporting this type of fragile equipment in the aircraft's hold, as it can easily be damaged. You can choose to carry them in the cabin, but if that it is not possible — due to the limitations of baggage capacity — we suggest transporting them as load.
Baggage allowance depends on the policies of each airline on your itinerary. Always check the terms of your booking and baggage policies on the e-ticket or on the websites of the Airlines involved.
It is the baggage delivered to TAP at a Check-in and/or bag drop counter (drop-off point), which is transported in the aircraft's hold, and for which a baggage tag is issued.
Customs restrictions may vary depending on the destination country and the type of items you are transporting. Common examples of items subject to restrictions include tobacco, alcoholic beverages, food products, money and electronic equipment. For detailed information, please see the European Union guidelines here. Furthermore, it is recommended that you check with customs authorities the specific rules of the country you are traveling to.
Up to the age of 2, tickets are issued at the baby fare. Children over the age of 2 are issued a child fare. This means, for example, that if the baby turns 2 on the day the trip starts, you must book a child ticket.
Another situation to consider is that if the baby is under 2 years old on the outbound flight, but will be 2 years old on the return flight, the tickets must be issued separately (outbound as a baby and return as a child). You can make these bookings online.
If, in this situation, you wish to have both tickets in the same booking, you will need to contact the TAP Contact Center so that both tickets (outward and return) are issued with a child fare.
If you suffer from a serious or incapacitating illness, are dependent on third parties or require special care, you must ask your doctor to fill in, sign and stamp (with a sticker or stamp) the Medical Information for Fitness to Travel (MEDIF) form (PDF, 0.1 MB, EN), for subsequent analysis by TAP's medical services.
The medical assistance request (via submission of the Medical Information for Fitness to Travel (MEDIF) form (PDF, 0.1 MB EN) is free of charge. However, some of the necessary medical services may be subject to additional fees (e.g., stretcher transportation or oxygen assistance) and must be requested and paid for prior to the departure date.
Yes. If you use injectable insulin, always carry it with you in your hand baggage, along with other essential items needed for your trip and stay. Please also bring your written medical certificate with you if you are asked for proof at the airport's Security Control.
At the boarding gate, in case your hand baggage needs to be transferred to the aircraft's hold (example: in flights with high occupancy), don't forget to remove the insulin from the hand baggage and place it inside your personal item.
Yes, if it is a manual chair. If it is an electric wheelchair, it will not be possible to take it to the boarding gate. In both cases, you must submit the Assistance Request form at least 48 hours before flight departure, otherwise we cannot guarantee the provision of the assistance service.
Yes. However, you should pick up your boarding pass at the check-in desk at the airport so that the agent at the desk can contact the assistance service. At the Lisbon and Porto airports, there are specific desks for the special assistance service, these are duly marked, and it is to these desks that you should go when you arrive at the airport.
At any departure airport, you must go to the check-in desk for your flight. At the Lisbon and Porto airports, there are specific desks for the special assistance service, these are duly marked, and it is to these desks that you should go when you arrive at the airport.
At the destination airport, or during your transfer, special assistance agents will meet you on the plane and accompany you throughout the border control, baggage claim and customs process.
The service is available to Business passengers making long-haul flights departing from Lisbon and medium-haul flights to / from Lisbon. It is also available to Stopover passengers, on flights with a stopover in Lisbon and an intercontinental final destination.
Your meal reservation can be made 30 days to 24 hours prior to flight departure.
If you have already made your booking but need to change it, you must contact our Contact Center at least 24 hours before departure.
If you have already made your special meal booking but need to change it, you must contact our Contact Center at least 24h before departure.
If you have a TAP Upgrade to Business and your flight is taking off in less than 24h, it is no longer possible to change.
Meals included in the Economy Class fare are available to and from - Americas, Cape Verde, Gambia, Guinea, Guinea-Bissau, Senegal, Ivory Coast, Ghana, Sao Tome and Principe, Angola and Mozambique. If your long-haul trip includes a connection in Europe or North Africa, our On-Board Sales Menu will be available on the short-haul flight.
The Economy On-board Sales Service is available on routes to and from Europe (except Lisbon-Porto Ponte Aérea, Alicante, Bilbao, Madrid, Malaga, Seville and Valencia), and North Africa (except Casablanca).
Any group trip (friends, family, excursions or study visits, for example) from 10 passengers upwards.
To book a group trip, take into account the following requirements:
You can expect to receive a response by email within two business days. It will include:
Changes or refunds are not permitted for tickets already issued. Cancellation of the seat booking prior to payment may be subject to cancellation penalties.
Yes. You must contact TAP using the email address you used to make and confirm your booking.
The payment is divided into two phases. In the first phase, you must mark your booking after confirmation. The remainder will be paid later. Payment limit conditions vary depending on the group.
No. All passengers must travel on the same dates and under the same contractual conditions as the group. If you plan to travel on other dates or even to a different destination, you need to make an individual booking for yourself.
The baggage allowance offered to groups is equivalent to that of the individual Basic fare, but additional baggage may be negotiated.
To find out whether a TAP flight is on schedule, en route to its destination, or has already landed, please check the Flight Information page or go to Flight Status at www.flytap.com. You can get detailed flight information by searching by airport, origin and destination, or flight number:
Flight information is shown in real time, but there may be a delay compared to the actual travel time. Please check airport screens for the most up-to-date information.
Yes. TAP allows the use of personal electronic devices, as long as they are in “flight mode” or equivalent - communication and data transmission systems (Wireless and Bluetooth) should be disabled.
There are, however, some rules that must be followed during the flight:
For security reasons, TAP does not allow passengers to use the following devices:
During take-off and landing, all laptops or similarly heavy equipment, such as DVD players, must be stowed in the luggage compartment. You can also store them in the chair pockets as long as they do not weigh more than 1.36 kg and are not larger than the pocket.When placing them in the luggage compartment, or when instructed by the crew, you must turn off the devices.
No. This type of service is free of charge.
The invoice request must be made at the time of purchase, only for flights departing from Portuguese territory and with a Portuguese taxpayer identification number. If the invoice was issued at the time of purchase, you can access it here.
It is not possible to issue invoices retrospectively and for purchases whose flight originates outside the Portuguese territory.
American Express, Mastercard, Visa, Contactless, Google Pay, Apple Pay, and Samsung Pay cards are accepted. Payment must be made in euros and the limit is 100 EUR. Cash payments are not accepted.
Overbooking is a common practice in the aviation industry and consists of selling more seats than the ones available on the plane. It involves the use of advanced flight management systems, which predict possible cancellations and / or no-shows by multiple passengers.In specific situations, when this does not happen and results in overbooking, TAP asks for volunteers who can postpone their trip and give up their seat to another passenger in exchange for a compensation. In the event of insufficient volunteers, affected passengers are relocated until they reach their final destination with the right to a compensation in accordance with company regulations and policy.
Your baggage is transferred to your next flight. However, if you decide not to travel or your alternative flight is on another day, you can ask to collect your baggage and it will be delivered to you.
The TAP team, which will activate your protection / rerouting flight, will guarantee the auxiliary services that were purchased for the original flight. If this is not possible, you must contact us using the requests and complaints form to get a refund.
All passengers affected by this situation, regardless of whether they volunteer or not, will be assigned a rerouting flight and are entitled to the corresponding compensation, in accordance with the current legislation. Monetary compensations will be paid, whenever possible, by card, which you can use to make payments like with any other debit card or to withdraw money from an ATM.
If you agree to volunteer, the compensations may be negotiated. You will also be relocated on the next available flight. If the alternative flight is not on the same day, we also guarantee a hotel booking and transfer until your next flight. There are several compensation options, but if you choose to change your flight voluntarily, you will not be able to request a refund for your ticket.
Yes. For this reason, all passengers must always go to the boarding gate to be informed about the current situation. Only then will we know for sure if it is necessary to go ahead with volunteering or not.
To find out whether a TAP flight is on schedule, en route to its destination, or has already landed, please check the Flight Information page or go to Flight Status at www.flytap.com. You can get detailed flight information by searching by airport, origin and destination, or flight number:
Flight information is shown in real time, but there may be a delay compared to the actual travel time. Please check airport screens for the most up-to-date information.
Extra services are refundable only in three situations:
If a disruption occurs and the originally purchased service is not available on the alternative flight.
The refund request can be submitted here.
If you purchased your ticket using TAP Miles&Go miles, you can request a refund for the airport taxes on this webpage. Miles refunds must be requested via the TAP Contact Center. Penalties may apply to TAP Miles&Go miles refunds.
Yes. You can request a refund even if you have already used part of your ticket. However, refund conditions may vary depending on the fare and route you selected. For more information, see this page.
The refund request can be submitted here.
It is not possible to request refunds online for tickets purchased through Travel Agencies. Online refund requests are only available for tickets purchased directly from TAP. If your booking was made via a Travel Agency, please contact them to request a refund. If the Travel Agency is unable to help you, contact the TAP Contact Center.
Yes. You can submit your refund request here.
You can request a refund as soon as the ticket has been issued. If the request is voluntary (i.e., on the passenger's initiative), it can be submitted up to one year from the ticket's issue date. However, if the flight was cancelled by TAP, the maximum time frame for requesting a refund is determined by the national legislation applicable to each case.
In that case, the refund is considered voluntary, that is, on the passenger's initiative.
The refund will be processed using the same payment method you used to purchase the ticket, and the refund rules will be applied based on the route and fare you selected.
For more details on your fare's refund policy, please refer to this page.
You can request your refund here.
You are entitled to a ticket refund if your flight has been cancelled and you have not taken an alternative flight, regardless of the reason for the cancellation (e.g. weather conditions).
The refund will be processed using the same payment method you used to purchase your ticket.
You can request your refund here.
The refund will be processed using the same payment method you used to purchase the ticket. For credit card purchases, the refund will be processed in 7 days. If you purchased your ticket using a debit card, the refund will be processed via bank transfer within 21 days.
You can check the status of your refund request here.
Yes, the cost of a refund request varies depending on the channel you choose to submit it. If you request a refund online, no fee will be applied. If you request a refund through the Contact Center or at a TAP sales desk, a processing fee of 40 EUR / 50 USD / 60 CAD per ticket will apply.
Tickets issued in the USA, Canada and Brazil are subject to different conditions: in these countries, no refund processing fee will be charged if the refund request is submitted within 24h of purchase and the trip is scheduled to begin more than 7 days after the purchase date, regardless of the channel used to submit the request.
This information can be found in your ticket's terms and conditions, which are available in the booking confirmation email sent to you by TAP or here.
For more details on the refund conditions for your fare and route, please visit this page.
If you did not report the damage to your baggage at the airport, you have up to 7 days after receiving your baggage to complain in writing using the complaints form. When completing this form, please attach photographs of the damage to your baggage and fill it out with as much information as possible.
You must contact Lost & Found to coordinate the return of baggage that is not yours, and you must open a lost baggage report by filling out the online Lost & Found form (you must attach as much information as possible about your baggage).
If you are outside your country of residence and have had essential expenses, such as toiletries or underwear, you must file a complaint as soon as possible after the delay. Please attach the invoices for these purchases so that we can analyze the refund request.
As soon as the baggage is located, you will be contacted and informed of the details of its delivery. Your baggage will be delivered the next day at the latest to the address indicated on the lost baggage form you filled out. If delivery has to be made to another country, your baggage will be taken on the first available flight to make this delivery possible.
You can check updates and relevant information through our baggage tracker, Contact Centeror by contacting the number directly on the receipt that was given to you/sent when you reported the irregularity with your baggage.
In most cases, you should not go to the airport. Once we find your baggage, and using the information you provided us (date of stay and address), we will send the baggage to the address provided. If in doubt, we will contact you via the phone number listed in the delayed baggage report. If you have provided us with your email address, you will also be notified via email with the delivery details.
Please note that in some countries, because local laws do not allow baggage to be sent to your address, you will have to collect it at the airport: Accra / Dakar / Bissau / São Tomé and Príncipe / Maputo / Luanda / Morocco.
Any baggage that is found and can be reconciled with the owner will be returned to the owner, regardless of how much time has passed.
Please see our Problems with baggage page pfor all the information you need.
Before leaving the baggage reclaim area, please go to the Lost & Found desk so that an agent can register the item you have lost.
If you are no longer in the baggage reclaim area, please contact our Contact Center.
You are entitled to a refund in the following scenarios:
You are not entitled to a refund in the following scenarios:
When booking a particular seat in a certain area of the aircraft, you may be assigned the seat you selected or another seat in the same area with similar features.
If there is an aircraft change before your flight, our seat allocation system will, whenever possible, assign you a seat in the same area as your original booking (Comfort or Standard), though specific features (window or aisle) may not always be guaranteed.
The associated benefits will be the same as those for TAP Business Class, but only for the segment or segments for which you made the Upgrade. If this Upgrade is requested at the airport, the allowance - quantity and weight - of hold baggage is that of your original fare/ticket.
Yes, if the original ticket is paid for with any form of payment except miles.
No.
No. The fare conditions are always those of the original ticket. This includes rules that concern rebooking and/or changing the booking, refunds, among others.
Once payment has been processed, the amount corresponding to the Fixed Price Upgrade is non-refundable.
If your flight has been involuntarily cancelled, the amount paid for the Fixed Price Upgrade will be refunded via the original payment method.
If your original flight has been involuntarily canceled, and a protection has been put in place in which it was not possible to keep your Upgrade, the amount paid for the Fixed Price Upgrade will be refunded using the same original payment method.
The Fixed Price Upgrade is not available to passengers under 2 years of age.
Upgrades are not permitted for tickets with a Pet in Cabin (PETC) service booked.
Some tickets may not be eligible due to restrictions related to special needs seats, seat availability, ticket type, groups, and other TAP policies. The restriction exists to comply with the law and ensure that there are appropriate seats for all passengers.
Yes. As a TAP Miles&Go Customer, you can use your miles to bid for an Upgrade.
No. Placing a bid is completely free. You will only be charged if your bid is accepted and you have the upgrade on your flight.
If your offer is considered by TAP, you will receive two emails: the first informing you that your offer has been accepted and that the corresponding Upgrade has been carried out; and the second sending you the new electronic ticket.
Yes. After submitting your initial bid, you will receive a confirmation email giving you the options to modify or cancel. Please note that you can only do this for a certain period of time.
No. You can only submit one offer for each flight, corresponding to your purchased ticket.
The Free Upgrade is valid for all TAP fares except discount fares. Tickets issued by other Airlines are excluded, as are tickets issued using miles, infant bookings, bookings involving animals, group bookings, stopovers and/or multicity bookings, tickets in the categories ID, AD, BP, DG, DM, GE, IN, RG or UD (industry discount tickets).
You can only benefit from the Free Upgrade if you still hold Navigator status at the time of travel.
No. The Upgrade request is valid for one segment only. You can request an Upgrade for each segment, provided you have Upgrades available.
You can check the number of available Upgrades in “Manage your Booking”. To do so, you must have an active booking.
You can request the total number of Upgrades available to you during your Annual Qualification Period (PMY), which is two Free Upgrades.
No, the benefit is for the Navigator Client only.
No, the benefit is for the TAP Miles&Go Navigator Account holder only.
Yes. The cancellation request must be made on the "Manage your Booking" page, up to 12 hours before the flight’s.
Yes, Clients with this benefit can request an Upgrade for both medium- and long-haul flights.
Yes, to obtain your refund you must contact the Contact Center and request a refund.
No. Free Upgrades must be used during the corresponding Annual Qualification Period (PMY) and cannot be carried over to the next PMY.
There may be situations where the special meal cannot be guaranteed; however, as Upgrades are confirmed up to 24 hours before flight departure, in most cases the request will be guaranteed.
Yes.
All passengers may purchase tickets, except:
No, this service cannot be transferred.
No. The service is not available for group bookings.
No. To accommodate fragile, bulky baggage, musical instruments or diplomatic bags, you must contact TAP directly, as the number of extra seats made available by the Airline will depend on the volume/weight of the baggage and is subject to the issuance of a ticket associated with that/those extra seat(s).
No. To do this, in addition to a medical evaluation being necessary, you must contact TAP in advance so that your ticket can be updated with the applicable fare.
No.
No. Passengers cannot cancel or change the service after payment has been made. If you need to change your booking, you will lose the right to the service and it will not be refunded. However, there may be situations in which, after purchase, TAP is unable to offer the service and it is refunded 24 hours after the flight's departure. This may happen in the following cases: seat occupied by another passenger, flight cancelled or flight rerouting, for example.
Purchasing an Empty Side Seat guarantees the comfort of having one or more free seats adjacent to yours.
The Empty Side Seat is subject to availability and may need to be changed for operational, safety or security reasons, even after boarding the aircraft.
No. This service is only available during the online Check-in process for Economy bookings and on flights operated by TAP or operated on its behalf and by TAP Express.
If you cancel your Check-in, the Empty Side Seat service remains confirmed.
It is not possible to cancel or change the service after payment has been made. If you need to change your booking, you will lose the right to the service and it will not be refunded.
The price varies depending on the destination and the number of seats booked.
It is available when the Check-in opens (36h before the flight's departure, or 24h to and from the USA), and until 2h before departure.
Depending on the type of equipment, you can purchase up to 3 adjacent seats.
After purchasing the Empty Side Seat, you will receive a confirmation email stating:
Boost Packs are exclusive packages created by TAP Air Portugal that offer Customers the possibility of purchasing two or more combined services at a more advantageous price than if they were purchased separately. These packs are available during the purchase process or in Manage your Booking, with dynamic prices and subject to availability, and may not be available on all flights or routes.
Before purchasing your pack, please note that:
The annual earning period of Status Miles is a 12 month period that begins the month following your TAP Miles&Go Program month of subscription. This is the period of time you have to accumulate Status Miles, flights (segments) operated by TAP, and / or other conditions, to qualify for the next status or re-qualify for your current status. You can see your TAP Miles&Go subscription date by accessing the Customer Area of your TAP Miles&Go Account.
If you travel under a name other than the one associated with your TAP Miles&Go Account, you will not be able to enjoy any benefits of your status or automatically earn miles. In order to enjoy your travel benefits, your bookings must be made with your first and last name, as per your ID document, and the name used in the booking must be the same as that associated with your TAP Miles&Go Account.
Bonus Miles are the miles you have in your balance that you can earn or use to book trips, flight extras or for day-to-day activities with exclusive partners. These miles are not counted towards the purpose of acquiring or maintaining your status in the Program.
The Status Miles are the miles counted towards the acquisition or maintenance of your TAP Miles&Go Program status, and are valid for one year.
All miles that are credited to your TAP Miles&Go Account are Bonus Miles and, whenever you fly with TAP and Star Alliance Airlines, Status Miles will also be earned.
You can earn miles with tickets:
It is not possible to earn miles with tickets issued with miles. At any time, TAP reserves the right to partially exclude, from the TAP Miles&Go Programme, certain flights, certain TAP products / types of ticket, payment methods and / or passengers.
No. You can only earn miles when the ticket you purchase is issued with the name that is associated with your TAP Miles&Go Account, and the trip is made by you.
Each Airline's Loyalty Program is managed by the Company itself, with specific Terms and Conditions. In such cases, you should contact the Airline responsible for the Frequent Flyer Program in which you are enrolled.
To request the missing miles credit to your account, you must fill in this form. We recommend that you keep all original trip documents until the miles are credited. Please note that you can only claim missing miles within six months of the date you used the service.
You can use your miles on:
Yes. You can use your miles for bookings with Star Alliance Airlines or other Partner Airlines of the Programme TAP Miles&Go.
You can only book your Miles Ticket(s) online for flights operated by TAP and Star Alliance Airlines. To do this, simply access your TAP Miles&Go Account, and choose the ‘Book with miles’ option.
If you wish to book your Miles Ticket(s) for flights operated by other TAP Miles&Go Programme Partner Airlines, please contact TAP Miles&Go Customer Service.
Yes, children's tickets (age 2 to 11) have a 25% discount on the price of an adult Award Tickets. This discount only applies to trips you book with TAP. If you book with other Star Alliance Airlines or other TAP Miles&Go Programme Partner Airlines, the value of miles charged will be the same as an adult ticket.
No. Miles Tickets are only available for adults and children aged 2 to 11. You must contact the TAP Contact Center to issue the baby's ticket.
Yes, as long as the child is between 5 and 11 years old. To make this reservation you will have to contact TAP Miles&Go Customer Service.
No. You can only use miles if your booking is made on flights operated by TAP, Star Alliance Airlines or other partner companies of the Programme TAP Miles&Go.
Yes. Just keep in mind that:
You can consult your list of beneficiaries here.
You cannot add or modify the names on your beneficiary list in advance, as it is created automatically based on the Miles Tickets issued on flyTAP or through our Contact Center. The only exception will be in the event of the beneficiary's death. To update your list, you must send the appropriate documentation to our Contact Center.
If this beneficiary on your list has more than one ticket issued (in addition to the canceled/refunded ticket), or has already made a trip during the calendar year, the name will be kept on the list. If, in addition to the canceled/refunded ticket, the beneficiary does not have any more Miles Tickets during the calendar year, neither flown nor future ones, their name will be removed from the list.
During the calendar year (January 1st to December 31st), you cannot issue Miles Tickets for new beneficiaries, however, you can continue to issue Miles Tickets for beneficiaries who are already on the list. For example, if you try to issue a ticket for an 11th beneficiary, you will not be able to complete this booking process.
If you are a Miles, Silver, Gold Partner or Gold Club Customer, you can authorize the issuance of tickets by another person using your miles. However, you will need to contact us and an authorization email must be sent.
The Award Ticket is valid for one year from the date of issue. The promotional Award Tickets are only valid during the promotion period.
If you are unable to use your Award Ticket and wish to have the miles returned to your account, you must cancel your flight at least 24h before departure. In this case, the credited miles will maintain their initial validity date, as long as the ticket has not been partially used and is still valid. Please note that you will be charged a service fee.
You can contact TAP Miles&Go Customer Service and request the refund of the airport taxes paid when you booked the ticket. No further operations can be requested after the ticket expires.
Yes, as long as you keep the initial route and the ticket is valid. In case you cannot travel, you must cancel the booking before the trip start date to avoid a No-Show (failure to appear for boarding). TAP Miles&Go Gold Customers and TAP Miles&Go Navigator Customers are exempt from the administrative fee for changing a booking.
No. Itinerary / route changes are not permitted on Award Tickets.
Unfortunately, TAP cannot guarantee the special meal request for Customers with a confirmed Upgrade.
If your Upgrade is not approved, you will remain in your original seat and the number of available Free Upgrades will be reset in a maximum of 2 days.
Yes. To do this, you must contact the Contact Center and request its refund.
Yes. The cancellation request must be made on Manage your Booking at least to 2h before flight departure.
No.
No. The benefit is only for the Navigator Customer.
No. The Upgrade request is valid for one segment only. It is possible, however, to request an Upgrade for each of the segments, as long as you have Upgrades available.
The Free Upgrade is exclusive to Navigator Customers and is valid on all TAP tickets, except the Discount fare. Tickets issued by other airlines, tickets issued with miles, bookings with babies, bookings with animals, group bookings, bookings with Stopover and / or multicity and tickets with industry discounts are also excluded.
Miles For Life correspond to the Status Miles accumulated by the Customer since joining the TAP Miles&Go Programme. They differ from regular Status Miles, which have validity limited to the annual qualification period.
No, only the Status Miles earned on TAP flights, counted since the year of 1998 and from the date of Customer subscription to the TAP Miles&Go Programme.
Once the conditions are met, the change is automatic.
You can achieve Navigator status via regular counting (find out more on Navigator conditions) in the annual qualification period. If you become a Navigator (regular) and then do not meet the necessary criteria to maintain that status, you will stay as Gold For Life, never losing this status.
No, your For Life status (Gold or Navigator) will remain in effect for as long as you keep your Account on the TAP Miles&Go Programme.
Accounts with no flight activity after 36 months become inactive, and some benefits may be limited.
Yes, as long as there is flight activity credited to the Account, the Customer restores all the benefits of their For Life status.
The added benefit is that the status is for life. All other benefits remain the same.
Yes, these statuses allow one nomination per annual qualifying period, under current conditions. You can check the benefits of For Life status here.
The calculation is based on the accumulation of Miles For Life on TAP flights. The Customer with the highest number of Miles For Life accumulated will be the one who obtains the highest qualification, thus determining their position in the ranking.
Portugal Stopover is the possibility of having, on the same trip, two destinations for the price of one, staying between 1 and 10 days (from 24 to 240 hours) in Portugal (Lisbon or Porto). Additionally, you can benefit from a 25% discount (excluding airport taxes) on any domestic flight to make a second stop in Portugal during your Stopover period.
Eligible routes are round trips or outward or return trips, with a stopover in Lisbon or Porto, on medium and long-haul flights. The trip can include multiple destinations and the Portugal Stopover can be made on one of the routes (outward or return), even if you fly to one city and return from another.
With Portugal Stopover, you will enjoy two destinations for the price of one. Depending on the city of your Stopover, you can also enjoy unique benefits. Additionally, you'll enjoy exclusive prices when booking your stay at the listed hotels and discounts with other partners.
When simulating a trip without a Stopover and another one with a Stopover, the flights in these two simulations will not be identical. Airport taxes, classes, and subclasses are different, resulting in price variations between selected flights.
The possibility of booking the Portugal Stopover is offered to you when you enter an eligible route in the flight search menu, on flytap.com. When you enter an eligible route, a banner will inform you that the service is available, and you can select the route where you want to make the Stopover, as well as the city and duration of the stop.
Portugal Stopover can only be used on one leg of your trip: either on the outward or on the return flight.
Yes, it is possible to book a Stopover for a one-way trip.
To find out if it is possible to add a Stopover to your trip and check the fare conditions associated with the change, please get in touch with the Contact Center.
For stops of 24 hours or more, it is not possible to check in your hold baggage directly to your final destination. You will need to collect it when you arrive in Lisbon or Porto and check it in again when you continue to your final destination.If your stopover is less than 24 hours, your baggage will be transferred directly to your final destination, unless you request to pick it up in Lisbon or Porto at Check-in.
Yes. However, please note that with Portugal Stopover (itineraries that include a stay in Portugal in excess of 24h between flights), extra hold baggage must be purchased for each of the flights. On routes without Portugal Stopover (one-way, round-trip, or multi-city itineraries with direct flights or stopovers less than 24h), extra hold baggage must be purchased once and is valid on all flights on the route.
When simulating a trip without a Stopover and another one with a Stopover, the flights in these two simulations will never be the same, since the available fare classes and subclasses may be different. Therefore, there may be a price variation between the values that are presented.
Several partnerships are available in various regions of Portugal.
You can check them here. For accommodation discounts, click here.
You can access these offers directly from the partners by following the instructions provided in the description of each offer.
TAP Air Portugal only provides access to the partner's website. The purchase of services is made exclusively between the Customer and the partner, as well as the adopted Terms and Conditions.
TAP Air Portugal only provides access to the partner's website. The purchase of services is made exclusively between the Customer and the partner, as well as the adopted Terms and Conditions. Therefore, any changes must be made directly with and/or requested from the partner.
The benefits of this Program are only available to passengers who are part of an eligible Stopover booking.
The promotional code with a 25% discount (not applicable to airport taxes) will be sent to you by email after you have booked your Stopover flight so you can use it to book any domestic flight operated by TAP during your stopover period in Portugal.
This promotional code can only be used on bookings made on flytap.com.
No, this promotional code is non-transferable and can only be used on domestic flights operated by TAP, within the period of stay in Portugal, under the 1st Stopover.
The promotional code is only sent for Stopover bookings made on our website, flytap.com, or through the Contact Center and will be sent to you no later than one day after the booking is confirmed.
No, the Time to Think option is not available for Stopover.
It is the possibility of booking a round trip in which the destination or origin is not the same in both directions.