TAP Air Portugal's commercial relationship with Optiontown ended on 21 July 2026. As a result, Optiontown is no longer authorized to market, sell, or issue travel passes related to TAP services.
TAP will not accept any travel pass, voucher, or benefit that was not validly issued and fully paid for under the arrangements in place before 21 July 2026, or that was sold without TAP's authorization.
More information is available here.
TAP expresses its solidarity with Venezuela, with Venezuelans, with the entire Portuguese community residing in that country, and with all those affected by the tragic events, expressing its regret for all the victims.
With regard to its operation to Caracas, TAP informs all Customers with tickets issued until June 24, for flights to and from the Venezuelan capital to be carried out until October 31 2026, that they can change their travel dates here for flights to be carried out within the validity of the tickets they hold.
Please review destination entry requirements prior to travel.
Due to the Ebola outbreak, several countries have implemented entry restrictions and/or enhanced health screening measures for travelers who have recently visited the Democratic Republic of Congo, Uganda, or South Sudan.
Updated measures can be verified here.
Customers are strongly encouraged to stay informed of the latest requirements and to verify all entry conditions for their destination through official government channels prior to travel.
Border control times at Lisbon Airport may be longer than usual due to the implementation of a new border management system. Please go to passport control in advance before your flight departure time.
Learn about the EES.
The International Civil Aviation Organization (ICAO) has approved new global safety rules limiting passengers to two lithium‑battery power banks and prohibiting their recharging on board, in response to emerging aviation safety risks. The new measures entered into force on 27 March 2026 and apply worldwide — read more here.
Their carriage is strictly prohibited as hold baggage, and is only permitted in the cabin, where they must be stowed under the seat in front or in the corresponding bags.
Due to space limitations on our aircraft during certain periods of the year, please note that the purchase of additional baggage is restricted for travel to the following destinations:
- To Accra, Banjul*, Bissau*, Dakar*, São Tomé and Príncipe, Praia and São Vicente:
- Christmas / New Year – from 5 December 2026 to 4 January 2027;
- Easter – from 12 March 2027 to 28 March 2027;
- Summer – from 5 June 2027 to 5 September 2027.
- Departing from Accra:
- Christmas / New Year – from 25 December 2026 to 4 January 2027;
- Easter – from 29 March 2027 to 4 April 2027;
- Summer – from 5 June 2027 to 25 September 2027.
*Note: For the final destination of Banjul, the embargo applies only during the Christmas/New Year period. For the final destination of Bissau, the summer embargo will be extended until 24 September 2027, while the Christmas/New Year embargo will begin earlier, on 1 November 2026.
For the final destination of Dakar, the summer embargo will begin earlier, on 22 May 2027.
For travel to Accra, Banjul, Bissau, Dakar, São Tomé and Príncipe, Praia and São Vicente, and for travel originating in Accra, no checked baggage in excess of the allowance included in the purchased fare will be permitted. The maximum permitted weight is 23 kg / 50 lbs or 32 kg / 70 lbs, depending on the fare, and the maximum permitted size is 158 cm / 62 in (the total of the three dimensions: height, width and length).
This limitation applies to all fares, regardless of the type of product purchased or frequent flyer status, except for the Discount fare, for which one piece of checked baggage may be added, provided that it complies with the checked baggage weight and size limits permitted by TAP. Checked baggage exceeding these limits will not be accepted, nor will any type of special baggage, including sports equipment, animals in the hold, weapons and ammunition or musical instruments.
We apologize for any inconvenience this situation may cause.
TAP informs that some Customers are receiving fraudulent notifications via email, stating that they are entitled to receive compensation due to a delayed flight. This notification redirects to a link that is a fraud scheme. We advise our Customers who receive this message to delete it without clicking on the link.