Information and general requests – How can we help?

Information and general requests

Send us your queries and requests for clarification about TAP and its services.
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Subject
Select the reason for contacting us
Additional Information
Alphanumeric code comprising the letters TP and up to four digits (enter the digits only in this box). You can find your flight number on the electronic ticket you received by email.
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Additional Information
This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
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Additional Information
This is a large numerical code (containing more than a dozen digits), that can be found in the information containing the booking details.
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Maximum 4,000 characters
You may send files in the following formats: DOC; DOCX; GIF; JPEG; JPG; PDF; PNG; XLS; XLSX (up to 2 MB).
    Depending on your situation, refund options may be different. Therefore, to ensure you make your request correctly or to check the status of your refund request, please click here.
    Select the reason for contacting us
    Description
    Motif
    Sub-reason
    Flight number
    Flight date
    Reservation number
    Ticket number
    Comments
    Send file
    Details and contacts
    First name
    Last name
    Email
    Phone
    Client Number
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