Information and general requests – How can we help?

  • Book flight
    Type of trip
    Stopover
    Make a stop for 1 to 5 nights (24 to 120 hours) in Portugal during your trip.
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    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Travel dates
    Travel dates

    First flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.

    Second flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Number of passengers
    What kind of Stopover trip?
    Search by Stopover origin and destination.
    Travel dates
    Where would you like to Stopover?
    When would you like to Stopover?
    How many Stopover nights?
    Travel dates
    Where would you like to Stopover?
    How many Stopover nights?
    First flight
    Second flight
    Number of passengers
    Where would you like to Stopover?
    When would you like to Stopover?
    How many Stopover nights?
    Book with:
    Additional information
    Only flights operated by TAP and TAP Express can be booked using miles. This option is exclusive to logged in TAP Miles&Go Clients.
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    Rent-a-car Hotel Transfers other bookings
  • Manage booking 
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    Cancel/Refund
    Manage booking 
    Enter your booking code
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
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    Print your invoice
    Additional information
    This is a large numerical code (containing more than a dozen digits), that can be found in the information containing the booking details.
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    Rent-a-car Hotel Transfers other bookings
  • Check-in
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    Enter your booking details
    Enter your booking details
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
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    Additional information
    Insert here your TAP Miles&Go Client Number.
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  • Flight information
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    Gerir Estado do Voo
    Enter flight information
    Additional information
    Enter the number of the flight you are searching for
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Information and general requests

Send us your queries and requests for clarification about TAP and its services.
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Additional Information
Alphanumeric code comprising the letters TP and up to four digits (enter the digits only in this box). You can find your flight number on the electronic ticket you received by email.
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Additional Information
This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
Close
Additional Information
This is a large numerical code (containing more than a dozen digits), that can be found in the information containing the booking details.
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Maximum 4,000 characters
You may send files in the following formats: DOC; DOCX; GIF; JPEG; JPG; PDF; PNG; XLS; XLSX (up to 2 MB).
    Select the reason for contacting us
    Description
    Motif
    Sub-reason
    Flight number
    Flight date
    Reservation number
    Ticket number
    Comments
    Send file
    Details and contacts
    Full name
    Email
    Phone
    Client Number
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