How is the assistance provided?
Our services provide all the necessary support to ensure you have a smooth journey. If you are a TAP/Star Alliance Gold member or are travelling in Executive Class, use our check-in services in the Premium area.
We recommend that you arrive early enough:
How to book?
Legislation for Passengers with Disabilities
See Regulation 1107/2006 (PDF, 0.1MB, EN) – Rights of Disabled Persons and Persons with Reduced Mobility when Travelling by Air.
TAP complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.
A copy of this document is available for consultation at the desks in Lisbon, Porto, Newark and Miami airports.
A copy of these regulations may also be directly requested from the US Department of Transportation:
- By telephone — From within the United States via a free helpline for disabled passengers: 1-800-778-4838 (speaking) or 1-800-455-9880 (TTY).
- By telephone — Aviation Consumer Protection Division: 202-366-2220 (speaking) or 202-366-0511 (TTY).
- Website — Aviation Consumer Protection Division (PDF, 0.1MB, EN) – DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basis of Disability in Air Travel; Final Rule."
- Letter — Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA.
All you need to know about travelling safely.
Assistance for passengers with reduced mobility. We guarantee support at the airport up until boarding your flight. We recommend that you do the booking of this service up to 48 hours before the trip.
TAP provides assistance to blind passengers in order to make your trip as comfortable as possible.