Alerts and informations
The Portuguese Government have decreed that flights from Mozambique and South Africa are not allowed to enter national territory as of 00 hours/12 AM (Continental Portugal time) of November 29, 2021.
Furthermore, passengers arriving from Mozambique and South Africa as of 00 hours/12 AM (Continental Portugal time) of November 27, 2021, until November 29, 2021, on direct or indirect flights will need to quarantine for 14 days upon arrival.
For some destinations it is mandatory that passengers complete an online form, prior to the flight, proof of which will need to be presented at control points upon arrival, verify below if this is needed in your case. For destinations that do not have an online form, passengers will be requested to fill out a form during the flight.
It is the passenger’s responsibility to comply with all government policies and entry requirements, for example the need to fill out forms and/or Covid-19 testing. Failure to do so may result in denied boarding for the flight or entry to the destination.
Please be aware that there are specific procedures for some destinations that can be verified here. Always confirm information with official government agencies to ensure you are able to reach your destination.
Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.
NOTE - For journeys to the USA or Canada it is mandatory that passengers have received two doses of a vaccine against COVID-19 (or one dose of the Jensen vaccine). If the passenger has only a recuperation certificate or has only received one dose the vaccine, it is not equivalent to full vaccination.
Due to the lockdown decreed by the Austrian government, TAP authorizes a change free of charge, under the conditions mentioned below:
Applicable for TAP tickets, issued until November 23, 2021, (inclusive), for TAP operated flights and with travel dates between November 20 and December 13, 2021, on Lisbon-Vienna, and vice-versa, routes.
- New travel date must be within the validity of the ticket (totally unused or partly used tickets);
- Fare difference will be charged, if applicable;
- Tickets must be immediately reissued upon change;
- Valid for all TAP brand, including Discount fare.
- Travelling to Accra, Bissau*, Conakry*, Dakar*, Praia, Sao Vicente and Sao Tome:
- Christmas – from 11 December 2021 to 9 January 2022*
- Easter - from 1 April 2022 to 17 April 2022
- Summer – from 11 June 2022 to 11 September 2022*
- Departing from Accra and Conakry*:
- New Year’s – from 26 December 2021 to 9 January 2022
- Easter – from 18 April 2022 to 25 April 2022
- Summer – from 11 June 2022 to 11 September 2022*
Final Destination Bissau will be anticipated to the Christmas period with suspension from November 13th 2021.
Final destination Conakry, the summer period should only be considered from 10 July 2022 to 8 August 2022, and Christmas period from 16 December 2021 to 29 December 2021.
Final destination Dakar, the summer period should only be considered from 24 June 2022 to 30 September 2022.
Departure point Conakry, the summer period should only be considered from 30 July 2022 to 6 September 2022, and New Year period from 1 January 2022 to 10 January 2022.
The trips whose destination is Accra, Bissau, Conakry, Dakar, Praia, São Tomé and São Vicente and whose origin is Accra and Conakry will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive class.
This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of tap|discount tickets, where it is possible to add the transport of one piece of baggage.
We present our sincere apologies for any inconvenience that this situation may cause.
Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers, aged over 6, must be equipped with one and guarantee that it is used during the entire duration of the journey.
The use of a face mask will only be exempted for passengers who are proven to have health problems that cannot use it. In these cases, prior to the flight and in order to travel, the passenger must have a medical authorization (MEDIF). Otherwise, boarding will be denied.
We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.
The documents will keep its validity after this date only if the owner makes proof that already requested the renewal to the competent authorities.
Applies to the following Portuguese documents: citizen cards, certifications and certificates issued by the competent civil identification services, driver licenses, documents and visas related to the permanence on national territory, as well as licenses and authorizations.
The total net quantity of all such articles carried by each passenger must not exceed 2 kg or 2 L and the net quantity of each single article must not exceed 0.5 kg or 0.5 L.
Alcohol-based hand sanitizer is acceptable as carry-on or checked baggage. However, it should be noted that where passengers wish to have the hand sanitizer in their carry-on baggage that the limit of 100 mL or equivalent per item for liquids and gels in accordance with the aviation security provisions applies (if no local exemption has been defined by the Competent Authorities).
Please bear in mind that such articles shall not be used on any aircraft equipment or surfaces, as they have not been approved by the Aircraft Manufacturer.