Accessibility Plan and Feedback

Special Transport

The Regulation on the rights of persons with disabilities and persons with reduced mobility when traveling by air can be downloaded here (PDF, 0.1 MB, EN).

Accessibility Plan

The TAP Air Portugal Accessibility Plan 2023-2026 can be downloaded here (PDF, 0.3 MB, EN).

The Accessible Transport Feedback Process can be downloaded here (PDF, 0.2 MB, EN).

Progress Report

The TAP Air Portugal Accessibility Plan Progress Report and Feedback, dated September 12, 2024, can be downloaded here (PDF, 0.1 MB, EN).

The TAP Air Portugal Accessibility Plan Progress Report and Feedback, dated June 1, 2025, can be downloaded here (PDF, 0.1 MB, EN).

Severe allergies

Children aged eight to eleven with severe allergies must travel with a parent, a responsible adult or a support person aged sixteen or over. The same applies to young people aged twelve to eighteen if they cannot self-administer their medications.

As we cannot control the presence of allergens that other passengers may bring on board (for example, peanuts and animal hair), it is possible that these allergens remain on the seat cushions, or between them, despite the airplane's hygiene policies.

To reduce the risk of exposure to allergens to which you are sensitive, we will take the necessary measures to ensure a safety zone for your journey.

What is a safety zone?

It is an area, inside the plane, near the seat of the passenger with an allergy, which aims to limit as much as possible that an allergic reaction occurs on board;
The exact area or size of this safety zone will vary depending on the flight in question. It is required to submit for a safety zone at least forty-eight hours in advance;
The other passengers within the same seat segment (seats immediately next to the seat of the allergen-sensitive passenger, not extending to seats separated by an aisle) are informed:
- of the severity of the condition of the allergen-sensitive passenger (the passenger's identity remains confidential);
- of the particular allergens, to avoid the consumption or use of products that might trigger an allergic reaction.
If the allergen is present in that seat segment and alternative seats are available, the allergen-sensitive passenger will be reassigned to another seat.

It is important to note that:

TAP is not expected to provide a full guarantee that the cabin is not contaminated by the allergen.

TAP bears no responsibility regarding the information on the ingredient labels of packaged foods served on board its aircraft.

How do I request a safety zone?

You can request a security zone by filling out this form, requiring special assistance, at least forty-eight hours before the flight's departure.

Severe allergies to dogs or cats

If you have a severe allergy to dogs or cats, always carry your medication with you, as well as hand sanitizer. Take additional precautions, such as carrying wet wipes to clean the areas adjacent to your seat (example seat cushion, seat back and space between cushions).

Severe food allergies and other allergies

Although we always do our best to help and protect those who have severe allergies, please remember that we cannot fully control the environment inside the plane or what other Customers may bring on board.

What can you do to mitigate your allergic reaction?

Despite our best efforts, the products we serve and offer for sale on board the aircraft may contain several ingredients that may include allergens to which you are sensitive. If you are allergic or sensitive to products that may be present in the aircraft's cabin, you can request a special meal through Manage your Booking.

Additionally, always carry in your hand baggage:

The appropriate medications for your allergic condition, as prescribed by your doctor, which should be kept in a way you can access them quickly;
Hand sanitizer;
Cleaning wipes for the areas adjacent to your seat;
Your food or snacks.