Alerts and informations

Mandatory use of face mask

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers must be equipped with one and guarantee that it is used during the entire duration of the journey.

We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.

Travel restrictions and entry requirements

For the latest entry requirements of the destination you’re travelling to, visit the IATA website here.

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If your destination is the United Kingdom, the Azores or Madeira please be aware that there are specific procedures for the mentioned destinations that should be verified here.

Information regarding the impact of the Coronavirus on TAP’s operation.

Latest updates here.

Restrictions for the transport of baggage on flights to and/or from Abidjan, Accra, Bissau, Dakar, Praia, Sao Vicente and Sao Tome.

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Abidjan, Accra, Bissau, Dakar, Praia, Sao Vicente and Sao Tome:
    • Summer – 13 June to 30 August 2020
    • Christmas – from 11 December 2020 to 10 January 2021
    • Easter - from 19 March, 2021 to 4 April, 2021
  • Departing from Abidjan and Accra:
    • Summer – 13 June to 13 September 2020
    • New Year’s – 26 December 2020 to 10 January 21
    • Easter - from 5 April, 2021 to 12 April, 2021
The trips whose destination is Abidjan, Accra, Bissau, Dakar, Praia, São Tomé and São Vicente and whose origin is Abidjan, Accra and Lome will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of tap|discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.

Alcohol-based hand sanitizer.

The total net quantity of all such articles carried by each passenger must not exceed 2 kg or 2 L and the net quantity of each single article must not exceed 0.5 kg or 0.5 L. 

Alcohol-based hand sanitizer is acceptable as carry-on or checked baggage. However, it should be noted that where passengers wish to have the hand sanitizer in their carry-on baggage that the limit of 100 mL or equivalent per item for liquids and gels in accordance with the aviation security provisions applies.

Security restriction (100mL) does not apply to passengers transporting the hand sanitizer on flights departing from Portugal. For flights departing other countries, these restrictions may vary upon each National Authority assessment.
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