• Book flight
    Viagem
    Stopover
    toolbarsearch
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the Victoria Assistance Centre.
    Travel dates
    Travel dates

    First flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the Victoria Assistance Centre.

    Second flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the Victoria Assistance Centre.
    Number of passengers
    Book with:
    toolbarreservation
    Rent-a-car Hotel Transfers See all book options
  • Manage booking 
    toolbarchooseone
    Cancel/Refund Time to Think
    Manage booking 
    Enter your booking code
    Additional information
    Your booking code is contained in the electronic ticket you will receive by e-mail.
    Close
    Print your receipt
    Additional information
    Your ticket number is contained in the electronic ticket you will receive by e-mail.
    Close
    Rent-a-car Hotel Transfers See all book options
  • Check-in
    toolbarmanagecheck
    Enter your booking details
    Additional information
    Your booking code is contained in the electronic ticket you will receive by e-mail.
    Close
    Additional information
    Insert here your Victoria Client Number.
    Close
  • Flight information
    toolbarchooseone
    Gerir Estado do Voo
    Enter flight information
    Additional information
    Enter the number of the flight you are searching for
    Close
Content

Changes and cancellations - See how

Changes and cancellations

The unforeseen happens. Find out how to change or cancel your TAP booking.

Cancellation of booking without penalty

Refunds within 24h after the ticket issuance will be subject to an administrative refund fee of EUR15 / USD20 / CAD30.

Changes and cancellations

The conditions for changes and cancellations (excluding periods indicated above), change depending on the conditions of the fare you chose

The rules concerning changes and cancellations apply per route and may be different depending on the route you want to change.

Some fares may involve penalties for making changes or cancellations, they may be non-refundable or they may not permit changes. 

When you make your reservation online, you must read the conditions of the fare or fares you are purchasing on the ticket purchase page before finalizing the purchase of your ticket.

No charges apply when applying for a refund through FLYTAP. If you apply for a refund through either the Contact Centre or a sales desk, then a service charge of 30EUR per ticket will be made, regardless of the fare.

If you do not know the conditions of your fare or fares, or you have any questions, please contact us.