• Book flight
    Type of trip
    Stopover
    Make a stop for 1 to 5 nights (24 to 120 hours) in Portugal during your trip.
    Close
    toolbarsearch
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Travel dates
    Travel dates

    First flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.

    Second flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Number of passengers
    What kind of Stopover trip?
    Search by Stopover origin and destination.
    Travel dates
    Where would you like to Stopover?
    When would you like to Stopover?
    How many Stopover nights?
    Travel dates
    Where would you like to Stopover?
    How many Stopover nights?
    First flight
    Second flight
    Number of passengers
    Where would you like to Stopover?
    When would you like to Stopover?
    How many Stopover nights?
    Book with:
    Additional information
    Only flights operated by TAP and TAP Express can be booked using miles. This option is exclusive to logged in TAP Miles&Go Clients.
    Close
    toolbarreservation
    Rent-a-car Hotel Transfers other bookings
  • Manage booking 
    toolbarchooseone
    Cancel/Refund
    Manage booking 
    Enter your booking code
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
    Close
    Print your invoice
    Additional information
    This is a large numerical code (containing more than a dozen digits), that can be found in the information containing the booking details.
    Close
    Rent-a-car Hotel Transfers other bookings
  • Check-in
    toolbarmanagecheck
    Enter your booking details
    Enter your booking details
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
    Close
    Additional information
    Insert here your TAP Miles&Go Client Number.
    Close
  • Flight information
    toolbarchooseone
    Gerir Estado do Voo
    Enter flight information
    Additional information
    Enter the number of the flight you are searching for
    Close
Content

Blind Passengers

TAP provides assistance to blind passengers in order to make your trip as comfortable as possible.

Preparing to travel

Our services provide all the necessary support so you have a smooth journey without hiccups. Go to the check- in desk when you arrive at the airport.

At Lisbon Airport, there are dedicated special assistance desks in the Terminal 1 Departures area.

If you wish to travel with a service animal, please check the conditions here.

How to book?

If you are travelling alone and need assistance, just fill in the “Request for Assistance to be Provided to People with special needs” form.

This service must be booked at least 48 hours before departure. Otherwise, we cannot guarantee the provision of the service.

Check-in

Use our check-in and mobile services, which in most cases open 36 hours prior to departure.

Find out more about online check-in here.

How is the assistance provided?

At the airport

When you arrive at the airport go to the check-in counter to begin the trip formalities. The assistance process begins there.

From there, your entire journey is accompanied by a professional.

If you are a TAP/Star Alliance Gold member or are travelling in Business Class, use our check-in services in the Premium area.

  • 3 hours / 90 minutes Check-in times for intercontinental flights
  • 2 hours / 90 minutes Check-in times for European flights


On board

When you board the aircraft, our in-flight crew provide you with assistance and information about:

  • Your seat location in the aircraft (proximity to doors and emergency exits, toilets, etc.);
  • Where to find the call buttons and the entertainment system;
  • The location of the oxygen mask and how to use it;
  • The description of what is on your tray at meal time;
  • Help to get to the toilet. However, no assistance whatsoever is provided inside the toilet.
The safety instructions are available in Braille. In our newer aircraft you will also find other useful information, such as the number of seats and instructions on how to use the toilet.

On arrival

Our staff meet you at the aircraft on arrival at your transfer airport or final destination and will accompany you through the entire process: passport control, luggage reclaim and customs.

Legislation for Passengers with Disabilities

See the rules concerning the air transport of blind people.

Regulation 1107/2006

See Regulation 1107/2006 (PDF, 0.1MB,EN) - Rights of Disabled Persons and Persons with Reduced Mobility when Travelling by Air 

Flights to and from the United States of America

TAP complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.
A copy of this document is available for consultation at the desks in Lisbon, Porto, Newark and Miami airports. A copy of these regulations may also be directly requested from the US Department of Transportation:

  • By telephone
    From within the United States via a free helpline for disabled passengers: 1-800-778-4838 (speaking) or 1-800-455-9880 (TTY)
  • By telephone
    Aviation Consumer Protection Division: 202-366-2220 (speaking) or 202-366-0511 (TTY)
  • Website
  • Aviation Consumer Protection Division (PDF, 0.1MB, EN) - DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basis of Disability in Air Travel; Final Rule"
  • Letter
  • Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA
See here our conditions for travelling with a guide dog.