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    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the Victoria Assistance Centre.
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    Your ticket number is contained in the electronic ticket you will receive by e-mail.
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    Your ticket number is contained in the electronic ticket you will receive by e-mail.
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  • Check-in
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      Contacts - General, Corporate and Victoria

      Contacts

      We’re always here to help. Here are the different ways of talking to us.

      Social Networks

      Phone and Skype

      707 205 700
      (+351) 21 843 11 00
      Monday to Sunday: 24h
      Call Center tap.contact.center
      Customer service for deaf passengers
      Talk to Us

      Other contacts

      Victoria

      Help Center

      (+351) 707 205 700
      Portugal
      Monday to Sunday: 24h

      Email

      victoria@tapvictoria.com

      Write to us

      Victoria Programme
      Apartado 50194
      1704-801 Lisbon
      Portugal

      Contacts

      (+351) 218 415 000

      Write to us

      Aeroporto de Lisboa 
      1704-801 Lisbon
      Portugal

      Help Center

      (+351) 707 200 221
      Monday to Sunday: 24h

      Email

      tapcorporate@tapcorporate.com

      Email

      gruposvendasdiretas@tap.pt
      sales.charters@tap.pt
      allots@tap.pt

      Emergency contacts


      For urgent matters 48 hours prior to the departure.
      allots.help@tap.pt
      grps.help@tap.pt

      Help Center

      Porto: (+351) 229 432 454
      Madeira: (+351) 291 520 830
      Azores: (+351) 295 206 460
      Lisbon: (+351) 218 445 470

      Corporate Communication

      (+351) 21 841 68 82

      Local Offices

      Choose a location:

      Contact Center

      707 205 700
      (+351) 21 843 11 00
      Monday to Sunday: 24h
      Call Center tap.contact.center
      Customer service for deaf passengers

      Lost & Found

      (+351) 707 205 700

      Customer Service desk

      Aeroporto de Lisboa, 1704-801 Lisboa, Portugal
      05:00 am - 12:00 pm
      From the 18th of January, TAP’s Ticket desk, at Lisbon airport, has been closed, all services previously provided by the Ticket Desk will be assumed by the Customer Service desk (in the check-in area).