Contacts - General, Corporate and Victoria

  • Book flight
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    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the Victoria Assistance Centre.
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    Multi-city
    Travel dates
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    • Adults
      (over 12 years)
    • Children
      (2-11 years)
    • Infants
      (under 2 years)
    Book with:
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    Rent-a-car Hotel Transfers See all book options
  • Manage booking 
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    Time to Think
    Manage booking 
    Enter your booking code
    Additional information
    Your ticket number is contained in the electronic ticket you will receive by e-mail.
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    Print your receipt
    Additional information
    Your ticket number is contained in the electronic ticket you will receive by e-mail.
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    Rent-a-car Hotel Transfers See all book options
  • Check-in
    Enter your booking details
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    Additional information
    Your ticket number is contained in the electronic ticket you will receive by e-mail.
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    Additional information
    Insert here your Victoria Client Number.
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  • Flight information
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    Gerir Estado do Voo
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    Additional information
    Enter the number of the flight you are searching for
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      Contacts

      We’re always here to help. Here are the different ways of talking to us.

      Online support

      Phone

      707 205 700
      (+351) 21 843 11 00
      Monday to Sunday: 24h

      Other forms of contact

      Customer service for deaf passengers

      Other contacts

      Victoria
      TAP Head Office
      Corporate
      Groups Dept.
      Cargo
      Corporate Communication

      Help Center

      (+351) 707 205 700
      Portugal
      Monday to Sunday: 24h

      Email

      victoria@tapvictoria.com

      Write to us

      Victoria Programme
      Apartado 50194
      1704-801 Lisbon
      Portugal

      Contacts

      (+351) 218 415 000

      Write to us

      Aeroporto de Lisboa 
      1704-801 Lisbon
      Portugal

      Help Center

      (+351) 707 200 221
      Monday to Sunday: 24h

      Email

      tapcorporate@tapcorporate.com

      Email

      gruposvendasdiretas@tap.pt
      sales.charters@tap.pt
      allots@tap.pt

      Emergency contacts


      For urgent matters 48 hours prior to the departure.
      allots.help@tap.pt
      grps.help@tap.pt

      Help Center

      Porto: (+351) 229 432 454
      Madeira: (+351) 291 520 830
      Azores: (+351) 295 206 460
      Lisbon: (+351) 218 445 470

      Corporate Communication

      (+351) 21 841 60 17

      Local Offices

      Choose a location:

      Contact Center

      707 205 700
      (+351) 21 843 11 00
      Monday to Sunday: 24h

      Other forms of contact

      Customer service for deaf passengers

      Lost & Found

      (+351) 707 205 700

      Customer Service desk

      Aeroporto de Lisboa, 1704-801 Lisboa, Portugal
      05:00 am - 12:00 pm
      From the 18th of January, TAP’s Ticket desk, at Lisbon airport, has been closed, all services previously provided by the Ticket Desk will be assumed by the Customer Service desk (in the check-in area).