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    Contacts - General, Corporate and Victoria

    Contacts

    We’re always here to help. Here are the different ways of talking to us.

    Social Networks

    Estimated waiting time

    Contact Center

    Contact Center
    14 minutes

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    Other contacts

    Help Center

    Portugal
    Monday to Sunday: 24h

    Write to us

    Victoria Programme
    Apartado 50194
    1704-801 Lisbon
    Portugal

    Write to us

    Aeroporto de Lisboa 
    1704-801 Lisbon
    Portugal

    Help Center

    Monday to Sunday: 24h

    Emergency contacts


    For urgent matters 48 hours prior to the departure.

    Corporate Communication

    Local Offices

    Choose a location:

    Contact Center

    Ticket Desk

    Praça Marquês de Pombal, Nº 15, Loja
    1269-134 Lisboa
    Monday to Friday: 09.30 am - 06.00 pm

    Lost & Found

    Customer Service desk

    Aeroporto de Lisboa, 1704-801 Lisboa, Portugal
    Monday to Sunday: 24h/7
    From the 18th of January, TAP’s Ticket desk, at Lisbon airport, has been closed, all services previously provided by the Ticket Desk will be assumed by the Customer Service desk (in the check-in area).