Contacts - General, Corporate and Victoria

  • Book flight
    Viagem
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    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the Victoria Assistance Centre.
    Travel dates
    Travel dates

    First flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the Victoria Assistance Centre.

    Second flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the Victoria Assistance Centre.
    Number of passengers
    Book with:
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    Rent-a-car Hotel Transfers See all book options
  • Manage booking 
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    Manage booking 
    Enter your booking code
    Additional information
    Your booking code is contained in the electronic ticket you will receive by e-mail.
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    Print your receipt
    Additional information
    Your ticket number is contained in the electronic ticket you will receive by e-mail.
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    Rent-a-car Hotel Transfers See all book options
  • Check-in
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    Enter your booking details
    Additional information
    Your booking code is contained in the electronic ticket you will receive by e-mail.
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    Additional information
    Insert here your Victoria Client Number.
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  • Flight information
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    Gerir Estado do Voo
    Enter flight information
    Additional information
    Enter the number of the flight you are searching for
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Contacts

We’re always here to help. Here are the different ways of talking to us.

Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us

Online support

Phone

707 205 700
(+351) 21 843 11 00
Monday to Sunday: 24h

Other contacts

Victoria
TAP Head Office
Corporate
Groups Dept.
Cargo
Corporate Communication

Help Center

(+351) 707 205 700
Portugal
Monday to Sunday: 24h

Email

victoria@tapvictoria.com

Write to us

Victoria Programme
Apartado 50194
1704-801 Lisbon
Portugal

Contacts

(+351) 218 415 000

Write to us

Aeroporto de Lisboa 
1704-801 Lisbon
Portugal

Help Center

(+351) 707 200 221
Monday to Sunday: 24h

Email

tapcorporate@tapcorporate.com

Email

gruposvendasdiretas@tap.pt
sales.charters@tap.pt
allots@tap.pt

Emergency contacts


For urgent matters 48 hours prior to the departure.
allots.help@tap.pt
grps.help@tap.pt

Help Center

Porto: (+351) 229 432 454
Madeira: (+351) 291 520 830
Azores: (+351) 295 206 460
Lisbon: (+351) 218 445 470

Corporate Communication

(+351) 21 841 60 17

Local Offices

Choose a location:

Contact Center

707 205 700
(+351) 21 843 11 00
Monday to Sunday: 24h

Lost & Found

(+351) 707 205 700

Customer Service desk

Aeroporto de Lisboa, 1704-801 Lisboa, Portugal
05:00 am - 12:00 pm
From the 18th of January, TAP’s Ticket desk, at Lisbon airport, has been closed, all services previously provided by the Ticket Desk will be assumed by the Customer Service desk (in the check-in area).