Alerts and informations

TAP informs that some customers are receiving fraudulent notifications via email, stating that they are entitled to receive compensation due to a delayed flight. This notification redirects to a link that is a fraud scheme. We advise our customers who receive this message to delete it without clicking on the link:

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The processing of Russian ruble (RUB) transactions on all payment methods is temporarily suspended.

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:

*Note: The final destination Bissau, the Christmas period will be brought forward to November 11, 2023 and the summer period will be extended with an embargo until September 27, 2024.
 Final destination Dakar, the summer period should only be considered from June 15, 2024 to September 27, 2024.

The trips whose destination is Accra, Bissau, Dakar, Praia, São Tomé and São Vicente and whose origin is Accra will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Business Class. 

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of Discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.