Our services provide all the necessary support to ensure you have a smooth, problem-free flight. Go to the check-in counter when you arrive at the airport.
At Lisbon Airport, there are dedicated special assistance desks in the Terminal 1 Departures area.
If you wish to travel with a service animal, please check the conditions
here.
This service must be booked at least 48 hours before departure. Otherwise, we may not be able to provide the service.
Use our check-in and mobile services, which in most cases open 36 hours prior to departure.
Find out more about online check-in here.
When you arrive at the airport go to the check-in counter to begin the trip formalities. The assistance process begins there.
From there, your entire trip will be handled by a staff member.
If you are a TAP/Star Alliance Gold member or are traveling in Business Class, use our check-in services in the Premium area.
We recommend that you arrive at the airport in plenty of time:
When you board the aircraft, our flight crew will provide you with assistance and information about:
- Your seat location in the aircraft (proximity to doors and emergency exits, toilets, etc.);
- Where to find the call buttons and the entertainment system;
- The location of the oxygen mask and how to use it
- A description of what is on your tray at meal time
- Help to get to the lavatories. However, no assistance whatsoever is provided inside the lavatory.
The safety instructions are available in Braille. In our newer aircraft, you will also find other useful information, such as the number of seats and instructions on how to use the toilet.
Our staff will meet you at the aircraft on arrival at your transfer airport or final destination and will accompany you through the entire process: passport control, luggage reclaim and customs.
See the rules concerning air transport of visually impaired passengers.
