• Book flight
    Type of trip
    Stopover
    Take a break in Portugal during your trip.
    Close
    toolbarsearch
    They are only eligible for reservations made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Travel dates
    Travel dates

    First flight

    Delete flight
    They are only eligible for reservations made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.

    Second flight

    Delete flight
    They are only eligible for reservations made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Number of passengers
    What kind of Stopover trip?
    Search by Stopover origin and destination.
    Travel dates
    Where would you like to Stopover?
    When would you like to Stopover?
    Travel dates
    Where would you like to Stopover?
    How many Stopover nights?
    First flight
    Second flight
    Number of passengers
    Where would you like to Stopover?
    When would you like to Stopover?
    Book with:
    Additional information
    Only flights operated by TAP and TAP Express can be booked using miles. This option is exclusive to logged in TAP Miles&Go Clients.
    Close
    toolbarreservation
    Rent-a-car Hotel Transfer See all book options
  • Manage reservation 
    toolbarchooseone
    if (Html.Glass().IsInEditingMode) { Cancel/Refund } else if (!string.IsNullOrEmpty(Model.ManageLabels.CancelRadioLabel)) { Cancel/Refund }
    Manage reservation 
    Enter your reservation code
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “reservation ref.” field on the electronic ticket you received by email.
    Close
    Print your receipt
    Additional information
    This is a large numerical code (containing more than a dozen digits), that can be found in the information containing the reservation details.
    Close
    Rent-a-car Hotel Transfer See all book options
  • Check-in
    toolbarmanagecheck
    Enter your reservation information
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “reservation ref.” field on the electronic ticket you received by email.
    Close
    Additional information
    Insert here your TAP Miles&Go Client Number.
    Close
  • Flight information
    toolbarchooseone
    Gerir Estado do Voo
    Enter flight information
    Additional information
    Enter the flight number you would like to search for.
    Close
Content

Blind Passengers - Services, assistance

Visually Impaired Passengers

TAP provides assistance to visually impaired passengers in order to make your trip as comfortable as possible.

Preparing to travel

Our services provide all the necessary support to ensure you have a smooth, problem-free flight. Go to the check-in counter when you arrive at the airport.
 
At Lisbon Airport, there are dedicated special assistance desks in the Terminal 1 Departures area.
 
If you wish to travel with a service animal, please check the conditions here.

How to reserve

If you are traveling alone and need assistance, just fill in the “Special needs Assistance Request” form.
 
This service must be booked at least 48 hours before departure. Otherwise, we may not be able to provide the service. 

Check-in

Use our check-in and mobile services, which in most cases open 36 hours prior to departure.

Find out more about online check-in here.  

How is the assistance provided?

At the airport

When you arrive at the airport go to the check-in counter to begin the trip formalities. The assistance process begins there. 

From there, your entire trip will be handled by a staff member.

If you are a TAP/Star Alliance Gold member or are traveling in Business Class, use our check-in services in the Premium area.

We recommend that you arrive at the airport in plenty of time:

  • 3 hours / 90 minutes Check-in times for intercontinental flights
  • 2 hours / 90 minutes Check-in times for European flights


On board

When you board the aircraft, our flight crew will provide you with assistance and information about:
  • Your seat location in the aircraft (proximity to doors and emergency exits, toilets, etc.);
  • Where to find the call buttons and the entertainment system;
  • The location of the oxygen mask and how to use it
  • A description of what is on your tray at meal time
  • Help to get to the lavatories. However, no assistance whatsoever is provided inside the lavatory. 
The safety instructions are available in Braille. In our newer aircraft, you will also find other useful information, such as the number of seats and instructions on how to use the toilet.

On arrival

Our staff will meet you at the aircraft on arrival at your transfer airport or final destination and will accompany you through the entire process: passport control, luggage reclaim and customs.

Legislation for Passengers with Disabilities

See the rules concerning air transport of visually impaired passengers.

Regulation 1107/2006

See  Regulation 1107/2006 (PDF, 0.1MB, EN) - Rights of Disabled Persons and Persons with Reduced Mobility when Traveling by Air.

Flights to and from the United States of America

TAP complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.

A copy of this document is available for consultation at the TAP counters in Lisbon, Porto, Newark and Miami airports.
You may also request a copy of these regulations directly from the US Department of Transportation prior to flying:

  • By telephone
    If you are in the United States, call the toll-free helpline for disabled passengers: 1-800- 778-4838 (voice) or 1-800- 455-9880 (TTY)
  • By telephone
    Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366- 0511 (TTY)
  • By visiting the website
    Aviation Consumer Protection Division (PDF, 0.1MB, EN) - DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basics of Disability in Air Travel; Final Rule"
  • By writing to
    Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA
See our conditions for traveling with a guide dog here.