Visually Impaired Passengers
Preparing to travel
How to reserve
Check-in
Find out more about online check-in here.
How is the assistance provided?
At the airport
From there, your entire trip will be handled by a staff member.
We recommend that you arrive at the airport in plenty of time:
-
3 hours / 90 minutes Check-in times for intercontinental flights
-
2 hours / 90 minutes Check-in times for European flights
On board
- Your seat location in the aircraft (proximity to doors and emergency exits, toilets, etc.);
- Where to find the call buttons and the entertainment system;
- The location of the oxygen mask and how to use it
- A description of what is on your tray at meal time
- Help to get to the lavatories. However, no assistance whatsoever is provided inside the lavatory.
On arrival
Our staff will meet you at the aircraft on arrival at your transfer airport or final destination and will accompany you through the entire process: passport control, luggage reclaim and customs.
Legislation for Passengers with Disabilities
See the rules concerning air transport of visually impaired passengers.
Regulation 1107/2006
See Regulation 1107/2006 (PDF, 0.1MB, EN) - Rights of Disabled Persons and Persons with Reduced Mobility when Traveling by Air.
Flights to and from the United States of America
A copy of this document is available for consultation at the TAP counters in Lisbon, Porto, Newark and Miami airports.
You may also request a copy of these regulations directly from the US Department of Transportation prior to flying:
- By telephone
If you are in the United States, call the toll-free helpline for disabled passengers: 1-800- 778-4838 (voice) or 1-800- 455-9880 (TTY) - By telephone
Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366- 0511 (TTY) - By visiting the website
Aviation Consumer Protection Division (PDF, 0.1MB, EN) - DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basics of Disability in Air Travel; Final Rule" - By writing to
Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA