Warnmeldungen und Informationen

All passengers over the age of 12, with Continental Portugal as a final destination or in transit, must present:

Additionally, Portugal also accepts vaccination and recovery certificates from the following countries:

Please be informed that mainland Portugal accepts the following vaccines:

Passengers who do not comply with the presentation of required documents will not be allowed to board.

Confirm all rules and restrictions here.

Notes:
- Different rules may apply to passengers traveling the Azores or Madeira.

For some destinations it is mandatory that passengers complete an online form, prior to the flight, proof of which will need to be presented at control points upon arrival, verify below if this is needed in your case. For destinations that do not have an online form, passengers will be requested to fill out a form during the flight.

It is the passenger’s responsibility to comply with all government policies and entry requirements, for example the need to fill out forms and/or Covid-19 testing. Failure to do so may result in denied boarding for the flight or entry to the destination.

Please be aware that there are specific procedures for some destinations that can be verified here. Always confirm information with official government agencies to ensure you are able to reach your destination.

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Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.

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NOTE - For journeys to the USA or Canada it is mandatory that passengers have received  two doses of a vaccine against COVID-19 (or one dose of the Jensen vaccine). If the passenger has only a recuperation certificate or has only received one dose the vaccine, it is not equivalent to full vaccination.

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NOTE: For journeys to Brazil passengers with the exception to present a vaccination certificate because they are considered ineligible for vaccination, medical certificates must be provided for TAP’s medical consideration following the MEDIF procedures.

The following are necessary, in these cases:

• Signed and stamped MEDIF form, complete with a description of diagnosis by the passenger’s doctor. The form can be obtained here (PDF, 0.1MB, EN).
  
• Request the special assistance by sending the completed form by FAX to (+351) 21 841 5880 or by email to: medical.cases@tap.pt (this email address is only for matters related with MEDIF; all messages on other issues will be disregarded).

 

This request must be made as far in advance as possible and the proper authorization must be included in the reservation.

Aufgrund der beschränkten Raumkapazitäten unserer Flugzeuge zu bestimmten Zeiten des Jahres teilen wir Ihnen mit, dass das Zubuchen von Zusatzgepäck bei Reisen mit den folgenden Flugzielen eingeschränkt ist:
* Hinweis: Endziel Bissau: Die Sommerperiode wird mit einem Embargo bis 30. September 2022 verlängert, während die Weihnachtsperiode voraussichtlich am 12. November 2022 beginnen wird.
Endziel Conakry: Die Sommerperiode läuft vom 10. Juli 2022 bis zum 8. August 2022, während die Weihnachtsperiode vom 16. Dezember 2022 bis zum 30. Dezember 2022 läuft.
Endziel Dakar, die Sommerperiode sollte nur vom 24. Juni 2022 bis 30.September 2022 berücksichtigt werden.
Abflugort Conakry: Die Sommerperiode läuft vom 30. Juli 2022 bis zum 6. September 2022, während die Neujahrsperiode von 31. Dezember 2022 bis zum 9. Januar 2023 läuft.

Bei Flügen mit dem Ziel Accra, Bissau, Conakry, Dakar, Praia, São Tomé und São Vincente sowie bei Flügen ab Accra und Conakry kann kein Übergepäck (Gewicht und/oder Abmessungen) zu dem im Tarif ausgewiesenen Gepäck hinzugefügt werden. Es ist kein zusätzliches Gepäck und auch kein Transport von Tieren, Sportausrüstungen oder Musikinstrumenten im Laderaum möglich. Es wird lediglich die im Ticket angegebene Anzahl an Gepäckstücken zugelassen, deren Abmessung in der Summe der drei Dimensionen (Höhe, Breite, Länge) 158 cm nicht überschreitet, und zwar mit einem Gewicht von maximal 23 kg in der Economy Class und von 32 kg in der Executive Class.

Die Beschränkung gilt für alle Tickets, unabhängig von der Art des erworbenen Produkts oder vom Vielfliegerstatus, ausgenommen Discount-Tickets, bei denen lediglich ein Gepäckstück hinzugefügt werden kann.

Wir bitten um Entschuldigung für jegliche Unannehmlichkeit, die durch diesen Umstand bedingt sein könnte.

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers, aged over 6, must be equipped with one and guarantee that it is used during the entire duration of the journey.

The use of a face mask will only be exempted for passengers who are proven to have health problems that cannot use it. In these cases, prior to the flight and in order to travel, the passenger must have a medical authorization (MEDIF). Otherwise, boarding will be denied.

We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.