Accessibility Information

Useful tips on accessibility.

Contacts for accessibility assistance

One of our goals is to make it easy for you to access all the information available on flyTAP.

We are open to suggestions and experiences from our Customers that can help us make flyTAP more accessible, so if you are having difficulty accessing it, we are here to help.

If you have any feedback regarding the accessibility of our website, or need assistance, please complete our form. If you experience difficulties completing the form, please call us at +351 211 234 400 (call to national landline. The cost of communications depends on the tariff agreed with your operator).

Assistance for the hearing and/or speech impaired

We offer 24/7 support.

Using Adobe Acrobat Reader

Some documents in flyTAP are saved as PDF (Portable Document Format) files.

To view and print PDF files, you must have Adobe Acrobat Reader (or an equivalent PDF file reader) installed on your computer:

You can download the software from the Adobe PDF Reader website, where previous versions are also available.

Accessibility compliance testing

For TAP Air Portugal, it is very important that flyTAP is accessible to everyone, regardless of the type of disability.

We continually work towards this goal using web design practices based on the WeCo accessibility standards, which incorporate and extend elements of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 (Level AA)

Legislation for flights to / from the USA

TAP is subject to US disability non-discrimination regulations on all its flights to and from the US.
A copy of this document is available for consultation at the counters at the airports of Lisbon, Porto, New York (Newark) and Miami.

A copy of the provision may also be requested directly from the US Department of Transportation:

By telephone, within the US, via the toll-free line for passengers with disabilities: 1-800-778-4838 (language) or 1-800-455-9880 (TTY);
By telephone, to the Aviation Consumer Protection Division: 202-366-2220 (language) or 202-366-0511 (TTY);
Through the US Department of Transportation website or by consulting the DOT document, 14 CRF Part 382 ACAA (PDF, 2 MB EN);
In writing to the Aviation Consumer Protection Division:
Aviation Consumer Protection Division C-75, U.S. Department of Transportation; 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590 USA."