Pets

Important information

Due to the current situation caused by Covid-19, transport of animals in the hold is limited to direct flights, thus it is not possible to provide this service on journeys with layovers. If you have a confirmed reservation with this service, please contact our Contact Center.

Pets can be transported in the cabin or in the hold.

See the conditions, follow our recommendations and give the maximum possible comfort to your pet.

We do not accept bookings to carry brachycephalic animals in the hold (“brachy” meaning short, and “cephalic” meaning head), that is to say short flat-nosed dogs or cats. This restriction is a consequence of the characteristics and respiratory limitations of the certain types of animals whose lives could be placed at risk. See the list of dog and cat breeds (and crossbreeds) to which this restriction applies:

Dog breeds

Affenpinscher
American Bully
American Pit Bull Terrier / Pit Bull
American Staffordshire Terrier / “Amstaff”
Boston Terrier
Boxer
Brussels Griffon
Bulldog (all types)
Cavalier King Charles
Chow Chow
Shih-Tzu
English Toy Spaniel / Prince Charles Spaniel
Japanese Chin / Japanese Spaniel
Lhasa Apso
Mastiff (all types)
Pekingese
Shar Pei / Chinese Shar Pei
Pug (all types)
Staffordshire Bull Terrier / ”Staffies”
Tibetan Spaniel
Chihuahua

Cat breeds

Burmese
Exotic
Himalayan
Persian
Scottish Fold

We would like to inform you that transporting these animals in the cargo hold is not allowed due to the average temperature in this compartment (minimum 10ºC, maximum 19ºC), which does not meet the required temperature standards for the animal's welfare.

TAP allows transportation of animals in the cabin or hold depending on available space, the type of animal and the combined weight of the animal and container, type of aircraft to be operated, the cabin booked by the passenger and entry restrictions in the country of destination.

Passengers travelling with animals have to:

Present the animal’s documents (health certificates, passports and other documents identifying the animal);
Check-in staff at the airport will verify if all conditions are met for the transportation of your pet in the hold. You are asked to sign a disclaimer. You can view and print the document here (PDF, 0.2MB, EN);
Provide the food and water needed for the trip.

And also when departing from countries outside the European Union:

Before travelling and as soon as possible (up to a maximum of 48 hours prior to the departure of your flight), you must contact the Veterinary Directorate-General by e-mail so that the documentation can be checked in advance by the veterinary supervision. If your pet does not comply with the established health rules, its entry into the country may be refused. This requirement applies whenever you travel with your pet from countries outside the European Union (excluding Andorra, Switzerland, Faroe Islands, Gibraltar, Greenland, Croatia, Iceland, Liechtenstein, Monaco, Norway, San Marino and Vatican City State).

Important information Sedation of animals, except under certain conditions and carried out under veterinary supervision, is not recommended for transportation. Tranquilizers lower blood pressure, especially at high altitudes, which can be fatal for animals when traveling in an aircraft cargo hold.

Only dogs registered as service animals (SVAN) can be transported to the UK, and only in the cabin. Animals that are not service animals can only be transported out of the UK.

For information on transporting animals on flights from Brazil to the European Union, see here (PDF, 177 KB, EN).

If you need information on importing and exporting animals, you should contact the embassy or consulate of the country in question.

24 hours Minimum advance period for booking the transport of an animal.

This service must be requested when booking your trip or before your flight, otherwise we cannot guarantee its provision.

40cm x 33cm x 17cm Size of under seat storage area (length x breadth x height) suitable for the flexible bag/carry case.
8kg / 17 lbs Maximum weight of animal carry case with animal inside.

We reserve the right to refuse to carry your pet in the cabin and to instead place it in the hold should it weigh more and/or be contained in a non-flexible bag/carry case that is unsuitable for placing in the cabin

An exception is made for assistance dogs (guide dogs, hearing dogs and service dogs) which may travel in the cabin regardless of size. Find out more about Assistance Dogs.

Cabin transport rules

View the animal transportation conditions here. Ensure the comfort of your four-legged friends.

Only dogs and cats can be transported in the cabin;
The flexible bag/carry case may only be used for transporting animals;
The flexible bag/carry case must be watertight (able to retain animal fluids);
There must be sufficient space within the flexible bag/carry case for the animal to move;
Confirmation that an animal may be carried in the hold is subject to available space, the type and total weight of the animal and the flexible bag/carry case, the type of aircraft, the cabin in which the passenger is travelling and the destination country’s restrictions on animal admissions;
The animal must be completely within the flexible bag/carry case (including head and tail) during the entire flight;
Each passenger may carry one flexible animal transport bag/carry case which may contain more than one animal of the same species;
Should the animal meet all the conditions that allow it to travel in the cabin and with proper confirmation, the flexible animal transport bag/carry case must be placed under the seat in front of the passenger responsible for it without causing any obstruction to free movement through the cabin;
The animal may not occupy a seat or move about in the cabin;
The animals must be clean, healthy and free of odours;
They must not be a danger to or disturb other passengers;
Females cannot be pregnant;
We are unable to carry cats or dogs in the executive cabin on long-haul flights (except guide dogs on some services).

45kg / 99lbs Transport box with the animal inside.
32kg / 70lbs Flights to, from or stopping over in USA, Hungary, France and the Netherlands.

The airline has to be informed in advance. Wait for confirmation of the animal in the hold;
Approval to transport animals in the cabin or hold is subject to availability of space, the type of animal, the total combined weight of the animal and its carrier, the type of plane used for the flight, the cabin where the passenger is booked and entry restrictions imposed by the destination country;
The animal is transported in a hard box provided by the passenger;
The passenger must provide sufficient food and water for the whole trip, since it is not possible to feed or exercise animals during stops in transit;
The animal box is delivered when the passenger accepts the conditions and placed in the ventilated area of the hold;
If the indicated weight is exceeded, the animal must be transported as cargo;
The weight of the animal and transport box, cannot exceed 32kg / 70lbs on flights to, from or stopping over in: USA, Hungary, France and the Netherlands;
The total weight of the animal and respective transport box cannot exceed 45 kg (complying with the other units of measurement);
The transportation of brachycephalic animals is not permitted.

Transport of animals as cargo

Applicable when the animal's weight, including transport box, exceeds the maximum weights, 45 kg / 99 lbs or 32 kg / 70 lbs in the case of flights to, from or stopping over in the USA, Hungary, France and the Netherlands.

Rules for cargo transport:

Transportation must be provided for on the route described in the passenger ticket;
The animal is delivered for transport four hours before departure. The conditions/timetables for acceptance of the animal for transport may differ according to the place of departure;
The passenger must provide all the necessary documents and shall pay any additional fee charged at the place of origin and destination;
TAP reserves the right to decide which flight the animal is carried on;
The transportation of brachycephalic animals is not permitted;
On flights to Luanda from Lisbon, animals are transported as cargo.

Please contact the TAP Portugal Cargo Department for more information:

TAP Cargo website: www.tapaircargo.aero
Email: aceitacao.clientes.lisboa@tap.pt

Call Center Portugal (Cargo): Mon. to Fri. 09:00 - 18:30

Lisbon: (+351) 218 445 470
Porto: (+351) 229 449 751
Madeira: (+351) 291 520 830
Azores: (+351) 967 661 956

Transport of animals	In the cabin	In the hold
Weight	Up to 8kg / 17lbs	Up to 32kg / 70lbs	From 32kg / 70lbs to 45kg / 99lbs
Domestic Flights (Portugal)	€35 / 45 USD / 58 CAD	€70 / 88 USD / 112 CAD	€130 / 155 USD / 205 CAD
Europe and Morocco	€70 / 88 USD / 112 CAD	€100 / 130 USD / 160 CAD	€200 / 240 USD / 310 CAD
Intercontinental Flights	€150 / 185 USD / 235 CAD	€200 / 240 USD / 310 CAD	€300 / 355 USD / 465 CAD

These are prices per route and are charged in local currency, according to the daily exchange rate.

Note: In the hold as cargo (if it exceeds 45kg) please visit the TAP Air Cargo website or contact us.

Confirmation of a request to transport an animal in the cabin or in the hold depends on:

space availability;
type of animal/total weight of animal and crate
the planned type of aircraft;
the cabin where the passenger travels;
entry restrictions for country of destination

If the journey involves more than one airline, all the airlines involved must confirm the transport of the animal.

The airline must be informed of:

the size of the box in which the animal is to be transported;
the total weight (transport box with the animal inside);
the animal species and number of animals transported.

Animal transport boxes must comply with TAP regulations.

Important information

The maximum weight on certain routes is limited by law to 32kg / 70lbs.

On flights to, from or stopping over in the USA, Hungary, France or the Netherlands, only animals up to 32 kg / 70 lbs (animal and respective transport box) can be transported in the hold.

The costs associated with the transportation of animals as cargo are only valid for departures from Portugal. Other fees may apply for transport to other countries.

These services are available only on flights operated by TAP and TAP Express;
Non-refundable;
Subject to availability.

Flights to Brazil

When travelling to Brazil with your cat or dog, you must present the “International Health Certificate” (IHC) along with all the documents required for it to be issued. Certificates issued by private veterinarians are not valid.

The European Pet Passport is currently not valid for entry into Brazil.

The Pet Passport is not sufficient to allow the animals to enter the country.

You do not need an Import Licence for cats or dogs; however, all other pets must have an Import Licence issued by the Ministry of Agriculture, Livestock and Supply. Pets do not need to be microchipped.

Please visit the links below for more information:

Note: Birds destined for Guarulhos Airport (São Paulo) must be carried as cargo. Find out more here.

First flight

Second flight