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      Accessibility information

      Useful information on accessibility

      Accessibility assistance contact details

      One of our goals is to ensure that you have convenient access to all the information on our website.

      We welcome suggestions from our customers and the sharing of experiences that may help us make flytap.com a more accessible site. We are available to help if you are having difficulties accessing our website.

      In this case, please contact our Contact Center.


      Contact Centre

      Phone and Skype

      +351 707 205 700
      +351 21 843 11 00

      Skype: tap.contact.center

      Open 24 hours every day



      Service for the deaf

      Video call service with interpreter.

      12472 (Cost 1 cent per minute).

      Free connection through the Deaf Citizens’ Website.

      Open Monday to Friday, from 9 am to 5 pm. Closed on weekends and public holidays.



      Use Adobe Acrobat Reader

      Some documents on the website are stored in PDF (Portable Document Format).

      To view and print PDF files Adobe Acrobat Reader (or an equivalent PDF file reader) must be installed on your computer:

      It can be downloaded from the Adobe PDF Reader site.

      Previous versions of Adobe Reader are also available.


      Information on accessibility compliance testing

      It is very important to TAP Air Portugal that our website is accessible to all, regardless of any disability. We continuously work towards this goal using web design practices that are based on WeCo´s Accessibility Standards, which include and expand elements of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 (AA level).


      Legislation concerning flights to and from the United States of America

      TAP complies with US regulations preventing discrimination on all of its flights to and from the United States.

      A copy of this document is available for consultation at the desks in Lisbon, Porto, Newark and Miami airports.
      A copy may also be directly requested from the US Department of Transportation (US Department of Transportation):

      • By telephone
        From within the USA, via a free helpline for disabled passengers: 1-800- 778-4838 (speaking) or 1-800- 455- 9880 (TTY)
      • By telephone
        The Aviation Consumer Protection Division (Aviation Consumer Protection Division): 202-366- 2220 (speaking) or 202-366- 0511 (TTY)
      • Website
        Aviation Consumer Protection Division (PDF, 0.1MB, EN) - DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basis of Disability in Air Travel; Final Rule"
      • Letter
        The Aviation Consumer Protection Division: Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA.