Alerts and informations

TAP informs that some customers are receiving fraudulent notifications via email, stating that they are entitled to receive compensation due to a delayed flight. This notification redirects to a link that is a fraud scheme. We advise our customers who receive this message to delete it without clicking on the link:

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Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Accra, Bissau*, Dakar*, Praia, Sao Vicente and Sao Tome:
    • Christmas/New Year’s – from 9 December 20223 to 8 January 2024*
    • Easter – from 24 March 2023 to 9 April 2023
    • Summer – from 10 June 2023 to 10 September 2023*
  • Departing from Accra:
    • New Year’s – from 25 December 2023 to 8 January 2024*
    • Easter – from 10 April 2023 to 16 April 2023
    • Summer – from 10 June 2023 to 10 September 2023 

*Note: The final destination Bissau, the Christmas period will be brought forward to November 11, 2023 and the summer period will be extended with an embargo until September 29, 2023.
 Final destination Dakar, the summer period should only be considered from June 24, 2022 to September 30, 2022.

The trips whose destination is Accra, Bissau, Dakar, Praia, São Tomé and São Vicente and whose origin is Accra will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive Class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of Discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.

Information for passengers departing from and travelling to Brazil

As of November 25th, the new ANVISA resolution decrees a face mask must be worn within the terminals, means of transport and other establishments within the area of the airport. Therefore, passengers departing from or arriving to airports in Brazilian territory must have a face mask for this purpose.
 
On flights to Brazil, passengers must ensure the use of a face mask before the flight lands in Brazil and use it until leaving the airport.


Information for passengers departing from or that have recently passed through or stayed in China, Hong Kong and/or Macau

Passengers departing from or that have recently been to China, Hong Kong and/or Macau should confirm the restrictions and requirements that are applied to them to enter their final destination, as well as any points where they will transit, regardless of their vaccination status.

Below are some of the countries that are currently requiring, at least, a negative Covid test:

  • United States of America (applicable for all passengers over the age of 2, Covid test must be done within 2 days before the flight and filled out attestation form must be presented, form can be downloaded here);
  • Canada (applicable for all passengers over the age of 2 and Covid test must be done within 2 days before the flight);
  • United Kingdom (applicable for passengers on direct flights between the above-mentioned countries to the United Kingdom);
  • France (applicable for passengers on direct flights between the above-mentioned countries to France);
  • Spain;
  • Italy;
  • Ghana;
  • Morocco.
Nevertheless, passengers should always the consult the full and latest entry restrictions and requirements. Our online tool can help provide that information here.

General conditions of the Basic fare for flights to/from Europe and North Africa:

Flights to/from Europe and Northern Africa
Hand baggage 1 x 8kg
Hold baggage 1 x 23kg
Ticket changes From 55€1
Refund2 No

Seat booking3

No
Meals4 No
Fast Track5 No
Priority Check-in No
Priority Boarding No
Lounge6 No
Priority baggage No
Premium Customer Center No

Miles

40%
Upgrade with cash or miles4 Yes

Basic fare conditions for Ponte Aérea flights:

Lisbon-Funchal and Lisbon-Madrid Lisbon-Porto
Hand baggage 1 x 8kg 1 x 8kg
Hold baggage 1 x 23kg 1 x 23kg
Refund2 No No
Seat booking3 No No
Fast Track5 Yes Yes
Priority Check-in No No
Lounge6 From 39,99€ From 19,99€
Priority baggage
No No
Miles 40% 150 miles

1Available for booking changes made prior to theflight's departure. See all information about ticket changes on this link.
2See all information about TAP refunds on this link.
3 Seat booking is allowed on all fares, but on the Basic fare it is subject to a fee. See here the prices applied to each area.
4This service is only available on flights operated by TAP and TAP Express.
5You can add the Fast Track service to the Basic fare by paying for it (except on the Lisbon-Porto, Porto-Lisbon, Lisbon-Madrid and Lisbon-Funchal Ponte Aérea routes, where it is free of charge). This service is only available at certain airports. Please check all information here.
6 For fares where access to the lounge is not included, this is possible for a fee. The price of the lounge depends on the airport. See all the information here.

Basic fare conditions for ticket changes on Ponte Aérea flights:

Lisbon-Funchal and Lisbon-Madrid Lisbon-Porto
Changing to the original flight date:
On the waiting list, before the original flighta Free of charge Free of charge
On the waiting list, after the original flighta Not allowed Not allowed
With a confirmed seat booking before the original flightb 60€ 35€ 
With a confirmed seat booking after the departure of the original flight Not allowed Not allowed
Changing to before or after the original flight date:
With a confirmed seat booking before the original flight 60€ + Fare difference (if applicable) 35€ + Fare difference (if applicable)
With a confirmed seat booking after the departure of the original flight Not allowed Not allowed
Award Tickets:
To the same day as the original flight, with a confirmed seat booking, before the original flightc 30€ 30€

aThis change can only be made on TAP's counters.
bAP Miles&Go Gold Clients are exempt from paying the advance fee if it is requested on the same day as the original flight.
cWhen changing Award Ticket bookings to days other than the day of the original flight, the general rule of the TAP Miles&Go Programme applies, which you can check here.

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