Alerts and informations

For some destinations it is mandatory that passengers complete an online form, prior to the flight, proof of which will need to be presented at control points upon arrival, verify below if this is needed in your case. For destinations that do not have an online form, passengers will be requested to fill out a form during the flight.

It is the passenger’s responsibility to comply with all government policies and entry requirements, for example the need to fill out forms and/or Covid-19 testing. Failure to do so may result in denied boarding for the flight or entry to the destination.

Please be aware that there are specific procedures for some destinations that can be verified hereAlways confirm information with official government agencies to ensure you are able to reach your destination.


Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers, aged over 6, must be equipped with one and guarantee that it is used during the entire duration of the journey.

The use of a face mask will only be exempted for passengers who are proven to have health problems that cannot use it. In these cases, prior to the flight and in order to travel, the passenger must have a medical authorization (MEDIF). Otherwise, boarding will be denied.

We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Abidjan, Accra, Bissau*, Conakry*, Dakar*, Praia, Sao Vicente and Sao Tome:
    • Summer – from 10 June 2021 to 12 September 2021*
    • Christmas – from 11 December 2021* to 9 January 2022
    • Easter - from 1 April  2022 to 17 April 2022
  • Departing from Abidjan, Accra and Conakry*:
    • Summer – from 10 June 2021 to 12 September 2021
    • New Year’s – from 26 December 2021 to 9 January 2022
    • Easter – from 18 April 2022 to 25 April 2022
*Note: The final destination Bissau will be extended to the summer period with suspension until September 30th 2021.
Final Destination Bissau will be anticipated to the Christmas period with suspension from November 13th 2021.
Final destination Conakry, the summer period should only be considered from 10 July 2021 to 8 August 2021, and Christmas period from 16 December 2021 to 29 December 2021.
Final destination Dakar, the summer period should only be considered from 24 June 2021 to 31 August 2021.
Departure point Conakry, the summer period should only be considered from 30 July 2021 to 6 September 2021, and New Year period from 1 January 2022 to 10 January 2022.

The trips whose destination is Abidjan, Accra, Bissau, Conakry, Dakar, Praia, São Tomé and São Vicente and whose origin is Abidjan, Accra and Conakry will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of tap|discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.
As per Decree-Law no. 22-A/2021 of the Portuguese government, Portuguese documents with an expiration date after March 31, 2021 are considered valid until December 31, 2021.

The documents will keep its validity after this date only if the owner makes proof that already requested the renewal to the competent authorities.

Applies to the following Portuguese documents: citizen cards, certifications and certificates issued by the competent civil identification services, driver licenses, documents and visas related to the permanence on national territory, as well as licenses and authorizations.

The total net quantity of all such articles carried by each passenger must not exceed 2 kg or 2 L and the net quantity of each single article must not exceed 0.5 kg or 0.5 L. 

Alcohol-based hand sanitizer is acceptable as carry-on or checked baggage. However, it should be noted that where passengers wish to have the hand sanitizer in their carry-on baggage that the limit of 100 mL or equivalent per item for liquids and gels in accordance with the aviation security provisions applies (if no local exemption has been defined by the Competent Authorities).

Please bear in mind that such articles shall not be used on any aircraft equipment or surfaces, as they have not been approved by the Aircraft Manufacturer.

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