Alerts and informations

TAP Bookings system unavailable

TAP Air Portugal informs that today, during the period between 22h30 and 24h00 (local Lisbon time), the booking system will be unavailable for maintenance and updates.

Gate change for Ponte Aérea in Lisbon

TAP informs that Lisbon airport’s usual gate for Ponte Aérea will now be gate 15 or 15A. Porto airport maintains the same gate, namely gate 32. Find out more.

Services at London City airport

For flights departing from London City, TAP informs its Clients:
  • check-in closes 45 minutes prior to the aircraft departure time;
  • for a quicker and more comfortable check-in we recommend checking-in online or via the TAP app (iOS or Android);
  • to make it easier to check-in your luggage, we suggest using the fully automated Self Bag Drop. Please note, however, that this service is entirely unmanned;
  • the number of bags you can carry depends on your fare or TAP Miles&Go Status. Confirm allowed luggage here.

Restrictions for the transport of baggage on flights to and/or from Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome.

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome:
    • Christmas – from 12 December 2018 to 7 January 2019
    • Easter – from 06 April to 21 April 2019
    • Summer - 20 June to 15 August 2019
  • Departing from Abidjan, Accra, Lomé, Dakar, Praia and Sao Vicente:
    • New Year’s – 1 January 2019 to 7 January 2019
    • Easter – 22 April to 30 April 2018
    • Summer - 20 June to 16 September 2019
On flights to Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Tome and São Vicente, and from Abidjan, Accra, Lomé, Dakar, Praia and Sao Vicente transport of excess baggage will not be permitted, weight, size and/or extra pieces, past what is included in the baggage allowance of the acquired fare. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of tap|discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.
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