Alerts and informations

Due to the weather situation that has affected the Valencia region, all passengers with tickets to or from Valencia issued by 30 October and valid for travel between 29 October and 30 November can change them, free of charge, to other flights until 31 March.
You can change your flight here.

Please be advised that for systems maintenance reasons, the services of the TAP Miles&Go Programme will be unavailable on all TAP channels on 11 and 12 November 2024.

On those days it will not be possible to:

If you wish to keep your TAP Customer account active, you must update your data and accept the Terms & Conditions of the TAP Miles&Go Program by Novembro 30th, 2024. You can do so by clicking on the link below.

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For any questions related to this topic, please contact us. 

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:

 

*Note: For the final destination Bissau, the summer embargo will be extended until 26th September 2025 and the Christmas/New Year period will start on 9th November 2024.

On trips to Accra, Bissau, Dakar, São Tomé and São Vicente and from Accra, excess hold baggage will not be allowed, apart from what is mentioned in the purchased fare, The maximum weight is 23 kg or 32 kg - depending on the fare - and the maximum dimension is 158 cm (sum of the three dimensions of height, width and length).

This restriction applies to all fares, regardless of the type of product purchased or Frequent Passenger status, with the exception of the Discount fare, in which it will be possible to add one (1) piece of hold baggage, within the weight and dimensions of hold baggage allowed by TAP.

We present our sincere apologies for any inconvenience that this situation may cause.

TAP informs that some customers are receiving fraudulent notifications via email, stating that they are entitled to receive compensation due to a delayed flight. This notification redirects to a link that is a fraud scheme. We advise our customers who receive this message to delete it without clicking on the link:

If you can't see the image, please check it here.