Itaú Bank

1. Eligible Customers: Customers enrolled in the Itaú Points and Cashback Programme or the Itaú Business Rewards Programme who have a TAP Miles&Go Account;
2. Please refer to the Programme Terms and Conditions available in the Itaú and Itaú Cartões Apps for the list of cards eligible to earn points;
3. Points-to-miles conversion: 1 Itaú point = 1 TAP Miles&Go mile;
4. Points-to-miles conversion: 1 Itaú Business Rewards point = 1 TAP Miles&Go mile;
5. There is no minimum number of points required per transfer;
6. Miles will be credited to your TAP Miles&Go Account within five business days;
7. Once the miles have been credited to your TAP Miles&Go Account, the transfer cannot be reversed. Please check your details carefully before completing the transfer;
8. The CPF registered with Itaú must be correct and match the CPF associated with your TAP Miles&Go Account.

Customer Service is available Monday to Saturday, from 6:00 a.m. to 10:00 p.m.

• State capitals and metropolitan areas: 4004 4828

• Other locations: 0800 970 4828

• Customers calling from abroad: +55 11 4004 4828

• Website: https://www.itau.com.br/pontos-e-cashback

• Ombudsman: 0800 570 0011 - Monday to Friday, 9:00 a.m. to 6:00 p.m.
  

Free call from Portugal for numbers starting with 800. Calls from abroad may incur charges, according to the operator's tariff. For national landline calls, the cost of communications depends on the tariff agreed with your operator.