Online services – Useful services during your TAP experience

Online Services

Questions you might have...

Illustration with three elements in shades of green and red. In the center, there is a computer monitor with several inscriptions on the screen and an information symbol superimposed in the upper right corner. In the background, on the left, a TAP plane ticket and, on the right, a globe in shades of green.
All bookings that have been made directly with TAP (online, at TAP desks, at the contact center or in stores) can be changed if the tickets have been issued for more than 24 hours.

Bookings that involve ancillary services cannot be changed:
  • these include unaccompanied minors,
  • sports equipment,
  • extra baggage,
  • transport of animals in the cabin and/or in the hold,
  • bicycles,
  • medical cases and
  • the carrying of weapons.
The following can also not be changed: bookings made through travel agencies, bookings made through the TAP Miles&Go (Miles) Programme, bookings made through the Corporate programme, bookings using promotional codes and group bookings.
Find out more about Prepare and manage journey