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Reservation information

Changes and cancellations

The unexpected happens. Find out how to change or cancel your TAP reservation.
Important Information
Due to the current situation of Coronavirus (COVID-19), we have simplified our change and cancellation conditions. Please verify all information here.

Changes

Rules on booking changes vary depending on the fare you have chosen.

The rules concerning changes apply per route, and may be different depending on the route you want to change.

Some fares may involve penalties for making changes or not allow changes at all.  

You must read the conditions of the fare or fares you purchased when booking online, on the ticket purchase page, before completing the purchase of your ticket.

However, if you do not know the conditions of your fare or fares, or if you have any questions, please feel free to contact us.

Our cancellation and refund policies can be found on this dedicated page.

 

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