Monday to Sunday: From 8h to 24h (WET) Portugal mainland time
Cost per call:
0,20€ per call from a German landline.
0,60€/Min form German mobile networks. if connecting from abroad, rate per minute may increase.
Frankfurt Airport - Counter 294, Terminal 1
2 hours prior and 30 min. after the time of departure of scheduled flight.
Reservations, changes and reimbursement only via Contact Center - 01806 000 341 (0,20€ per call from a German landline | max. 0,60€ per call from German mobile networks. Prices for international networks may vary.).
See the version available on youtube.
Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers must be equipped with one and guarantee that it is used during the entire duration of the journey.
Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.