At the time of flying do take a look at your boarding pass. On it you will find all the information you need, so that from the moment you arrive at the airport to when you board the aircraft your experience will be as comfortable as possible.
On your boarding pass you will find the following information:
- The departure time of your flight;
- The name of the terminal where you need to go;
- The number of your boarding gate – please bear in mind this can sometimes change, so keep an eye on the airport information screens to ensure you are in the right place;
- Your boarding area (A, B, C or Premium);
- Your allocated seat number;
- The class you are flying in.
In order to ensure an orderly experience, boarding is now carried out by seating area. Your area is identified with the word “Premium” or the letter A, B or C. On flights to Europe and North Africa, areas A, B and C are organised as follows:
- Zone A – passengers flying in Classic;
- Zone B – passengers flying in Basic;
- Zone C – passengers flying in Discount.
Boarding is carried out differently on intercontinental flights, with boarding areas divided into groups of rows A and B:
- Zone A – rows towards the rear of the aircraft;
- Zone B – rows towards the front of the aircraft;
- Zone C – rows in the middle of the aircraft.
Please do not be late, as we close the boarding gates 20 minutes prior to departure to ensure your flight departs on time. Please ensure you get to the boarding gate before this time.
Have your boarding pass and identification document ready for inspection at all times. The boarding sequence is as follows:
- Families with small children (under the age of 2) and passengers with special needs;
- Premium Boarding clients;
- Passengers in boarding areas A, B and C , respectively.
