TAP refunds

To ensure that you place your order correctly, please choose one of the options below.

  • My flight has been canceled by TAP
  • My flight is scheduled and I want to cancel or change it
  • Consult the status of a refund that has been requested



  • If your flight has not been canceled by TAP, your change or cancellation will be processed in accordance with the terms and conditions of the fare you have purchased, which can be read here.
  • If you purchased your ticket through an agency, contact your travel agency first to request the refund.