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Changes and cancellations

The unexpected happens. Find out how to change or cancel your TAP reservation.
Important Information
Due to the current situation of Coronavirus (COVID-19), we have simplified our change and cancellation conditions. Please verify all information here.

Refunds within 24 hours


Regardless of the fare you pay, requests for refunds within 24 hours (even on FLYTAP) of completing your reservation are subject to a EUR30 / USD30 / CAD50 refund fee.
Refunds will be issued in the form of a voucher with the EUR15 / USD20 / CAD30 fee deducted.
These vouchers are not refundable and must be used for the purchase of TAP tickets within 12 months. 
If the refund is requested within 24 hours after the reservation is completed, but after the departure of the original flight (no-show), the fare rules will apply instead of this fee.

Changes and cancellations


Change and cancellation conditions differ depending on the conditions associated with the TAP product purchased. 

The rules on changes and cancellations apply to the route and may differ depending on the flight in question.

Some TAP products may impose penalties on changes and cancellations, be non-refundable or non-changeable. 

You should consult the conditions associated with the TAP product on the purchase page online before completing your reservation.

No charges apply when applying for a refund through FLYTAP. If your refund application is made through the Contact Center or a sales desk, then a service charge of €30 per ticket will be made, regardless of the fare.

Find out more about the conditions associated with your ticket here.