Avisos e información

TAP has been adjusting its operation to cope with a peak in crew absenteeism, since crew availability is being affected by the new omicron virus variant, which has led to the cancellation of some flights, with passengers being accommodated on other TAP or partner flights.
 
TAP tries to cancel flights that may be affected by the lack of crew availability as early as possible and immediately protects passengers on other flights.
 
In order to facilitate the process and avoid as much as possible the nuisance caused by these cancelations, for which we apologize, the passengers of whom TAP has contact details will receive a message from the airline informing of the new flight and, if they wish to make any changes to the solution found by TAP, they can simply follow the link in the same message to do so, online.
 
If the ticket regarding the canceled flight was booked via a travel agency, we ask passengers to contact them to rebook the flight.

Mandatory Passenger Locator Form

  • Mandatory presentation of a completed online Passenger Locator Form for flights to Continental Portugal, this applies to all journeys, both when it is the final destination or in transit;
  • It must be filled out after completing your online check-in, as you will need to include your seat number;
  • You will need to present printed or digital proof that the online form has been filled out and successfully submitted (although digital proof is accepted, we recommend that you travel with printed version);
  • Only forms that are completed and submitted online are accepted. Printed and manually filled out forms are not valid;
  • Non-compliance with this requirement will result in denied boarding and constitutes as an infraction, which can be sanctioned with  a fine of €300 to 800€.
NOTES:
- On flights within Continental Portugal passengers do not need to fill out the Passenger Locator Form.
- Emflights to and from the Portuguese Islands to Continental Portugal the presentation of the Passenger Locator Form is also mandatory.

All passengers, vaccinated and not vaccinated, with Continental Portugal as a final destination or in transit, must have a negative RT-PCR (or similar NAAT) test result. The test must be taken a maximum of 72 hours before the first departure. Alternatively, passengers can have an antigen test (TRAg) taken a maximum of 48 hours before departure. Only antigen tests acceptable by the European Union Health Committee are accepted for travel. The results must be in Portuguese, French, English, Spanish, or Italian and may be presented in paper or digital format.

Exceptions to the presentation of COVID tests:

  • Those holding a EU Digital COVID Certificate of recovery (valid for 180 days) can also present it as proof.
  • Children under 12 years of age do not need to present test. 

Passengers who do not comply with the presentation of the negative COVID test will not be allowed to board.

Confirm all rules and restrictions here.

Notes:
- On flights within Continental Portugal passengers it is not necessary to present proof of test or recovery certificate.
- On flights to and from the Portuguese Islands to Continental Portugal it is not necessary to present proof of test or recovery certificate, but it is necessary to fill in the Passenger Location form mentioned above.
- Different rules may apply to passengers traveling the Azores or Madeira.

For some destinations it is mandatory that passengers complete an online form, prior to the flight, proof of which will need to be presented at control points upon arrival, verify below if this is needed in your case. For destinations that do not have an online form, passengers will be requested to fill out a form during the flight.

It is the passenger’s responsibility to comply with all government policies and entry requirements, for example the need to fill out forms and/or Covid-19 testing. Failure to do so may result in denied boarding for the flight or entry to the destination.

Please be aware that there are specific procedures for some destinations that can be verified hereAlways confirm information with official government agencies to ensure you are able to reach your destination.

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Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.

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NOTE - For journeys to the USA or Canada it is mandatory that passengers have received  two doses of a vaccine against COVID-19 (or one dose of the Jensen vaccine). If the passenger has only a recuperation certificate or has only received one dose the vaccine, it is not equivalent to full vaccination.

 

Debido a limitaciones de espacio en nuestros aviones durante algunos periodos del año, le informamos de que la compra de equipaje extra está restringida en viajes con los siguientes destinos:
  • Con destino a Accra, Bissau*, Conakry*, Dakar*, Praia, São Vicente y Santo Tomé: 
    • Navidad: del 11 de diciembre de 2021 al 9 de enero de 2022*
    • Semana Santa: del 1 de abril de 2022 al 17 de abril de 2022
    • Verano: del 11 de junio 2022 al 11 de septiembre de 2022*
  • Con salida de Accra y Conakry*:
    • Año nuevo: del 26 de diciembre de 2021 al 9 de enero de 2022
    • Semana Santa: del 18 de abril de 2022 al 25 de abril de 2022
    • Verano: del 11 de junio 2022 al 11 de septiembre de 2022*
*Nota: El destino final Bissau se prolongará el período estival con embargo hasta el 30 de septiembre de 2022.
El destino final Bissau se adelantará el período navideño con embargo desde el 13 de noviembre de 2021.
Destino final Conakry, el periodo de verano solo debe considerarse del 10 de julio de 2022 al 8 de agosto de 2022, y el período navideño del 16 de diciembre de 2021 al 29 de diciembre de 2021.
Destino final Dakar, el periodo de verano solo debe considerarse del 24 de junio de 2022 al 30 de septiembre de 2022.
Punto de partida Conakry, el período de verano solo  debe considerarse del 30 de julio de 2022 al 6 de septiembre de 2022 y el período de Año Nuevo del 1 de enero de 2022 al 10 de enero de 2022.

Los viajes que tengan como destino Accra, Bissau, Conakry, Dakar, Praia, Santo Tomé o San Vicente, o que partan de Accra o Conakry, no permitirán el exceso de equipaje (en peso o dimensiones) de la franquicia asociada a la tarifa, la compra de bultos de equipaje extra ni el transporte de animales, equipos deportivos o instrumentos musicales en la bodega. Solo se aceptará el número de equipajes indicado en el billete y cuya suma de dimensiones (alto, ancho y largo) no supere los 158 cm, con un peso máximo de 23 kg, en clase económica, y de 32 kg en clase ejecutiva.

La limitación se aplica a todos los billetes, independientemente del tipo de producto adquirido o del estatus de pasajero frecuente, con excepción de los billetes tap|discount, en los que solo será posible añadir un bulto de equipaje.

Pedimos disculpas por cualquier trastorno que esta situación pueda ocasionarle.

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers, aged over 6, must be equipped with one and guarantee that it is used during the entire duration of the journey.

The use of a face mask will only be exempted for passengers who are proven to have health problems that cannot use it. In these cases, prior to the flight and in order to travel, the passenger must have a medical authorization (MEDIF). Otherwise, boarding will be denied.

We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.

La cantidad neta total de todos esos artículos transportados por cada pasajero no debe exceder los 2 kg o 2 L y la cantidad neta de cada artículo no debe exceder los 0.5 kg o 0.5 L.

El desinfectante de manos a base de alcohol es aceptable como equipaje de mano o equipaje de bodega. Sin embargo, debe tenerse en cuenta que cuando los pasajeros desean tener el desinfectante de manos en su equipaje de mano, se aplica el límite de 100 ml o equivalente por artículo para líquidos y geles de acuerdo con las disposiciones de seguridad de la aviación (si las Autoridades Competentes no han definido ninguna exención local).

Tenga en cuenta que dichos artículos no se deben utilizar en ningún equipo o superficie de la aeronave, ya que no han sido aprobados por el fabricante de la misma.
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