At the time of flying do take a look at your boarding pass.
On it you will find all the information you need, so that from the moment you arrive at the airport to when you board the aircraft your experience will be as comfortable as possible.
On your boarding pass you will find the following information:
- The departure time of your flight;
- The name of the terminal where you need to go;
- The number of your boarding gate – please bear in mind this can sometimes change, so keep an eye on the airport information screens to ensure you are in the right place;
- Your boarding area (A, B or Premium);
- Your allocated seat number;
- The class you are flying in.
We have simplified the boarding areas at the airports we operate from so you can board faster and more conveniently and in greater comfort.
From now, passengers travelling without hand baggage will receive priority with a special and exclusive boarding area. If hand baggage is within the allowed size, passengers can have them placed in the hold free of charge by handing them over at the boarding gate. They will then have access to the “No Baggage” zone and receive priority boarding.
On the aircraft, all the smaller personal accessories you carry with you, such as a ladies’ handbag or a personal computer, must be placed under the seat in front. This will ensure you will have all you need with you and will free up space for larger items in the overhead bins.
Passengers with tap|executive, executive and plus and TAP Miles&Go Gold and Silver Clients or passengers with a TAP Corporate Top card will continue to have access to their own priority boarding area: Premium Boarding.
All other passengers should make their way to boarding zones A and B, depending on their seat location (zone B for front rows, zone A for rear rows).
Premium Boarding is a special boarding service that allows you time to stow your luggage on the aircraft.
Settle in on board swiftly and conveniently, on TAP flights departing from Lisbon, and make use of:
Note: The Premium Boarding service is not available on the Ponte Aérea.
Have your boarding pass and identification document ready for inspection at all times. The boarding sequence is as follows:
- Families with small children (under the age of 2) and passengers with special needs;
- Premium Boarding clients may board at their leisure;
- Next, boarding passengers without hand baggage;
- Passengers in boarding areas A and B, respectively.
Attention to the time necessary for the control of documentation by SEF
TAP informs its Passengers that the time necessary for the control of documentation at Portuguese airports, under the responsibility of the Immigration and Borders Service (SEF), can be over 30 minutes.
In order to avoid delays in flights or even non-attendance, TAP advises all Passengers with intercontinental and non-Schengen flights to check the waiting time at the SEF and to plan in advance the arrival at the counters of this service.
It is recommended that Passengers preferably use automatic control machines if they carry electronic identity documents.
