TAP refunds

Your travel plans can change unexpectedly. When this happens, this page provides information on the options available to you.

Voluntary refund

Involuntary refund

If your plans have changed and you no longer intend to take your flight, you can choose to:

Reschedule your trip in the Manage your Booking section by clicking here.
Request a refund using the same payment method used to purchase the ticket, by clicking here. The refund will be processed within 7 days, as per resolution 400 of the National Civil Aviation Authority.

The refund for your trip will be processed according to the refund policies of the fare and route you have purchased. Refund requests made through the Contact Center or TAP sales counters are subject to a refund service fee of 40 EUR/50 USD/60 CAD per ticket. For more information, see the table below.

For more information on the conditions of TAP refunds, check our frequently asked questions.

Fare refund rules



	Europe and Morocco	Americas and Africa* *Except Morocco

Discount	Airport taxes only	Airport taxes only
Basic	-	Airport taxes only
Classic	Airport taxes only	Deduction of a penalty from the fare value
Plus	Fully refundable	Fully refundable
Executive	Airport taxes only	Deduction of a penalty from the fare value
Top Executive	Fully refundable	Fully refundable

Discount

Airport taxes only
Basic

-
Classic

Airport taxes only
Plus

Fully refundable
Executive

Airport taxes only
Top Executive

Fully refundable

Discount

Airport taxes only
Basic

Airport taxes only
Classic

Deduction of a penalty from the fare value
Plus

Fully refundable
Executive

Deduction of a penalty from the fare value
Top Executive

Fully refundable

In the event of a flight cancellation or delay exceeding 5 hours – and only if you are not rebooked on an alternative flight – you have the following options:

Rescheduling your trip for free:
- Access the Manage your Booking page by clicking here, or
- Use the link provided by TAP via SMS or e-mail regarding the cancellation or delay of the flight, or
- Contact the Contact Center.
Request a refund to the payment method you used to purchase the ticket, by clicking here. The refund will be processed within 7 days, as per resolution 400 of the Portuguese Civil Aviation Authority;

Your trip will be refunded in full for the value of your ticket for the routes not taken.

For more information on the conditions of TAP refunds, check our frequently asked questions.

Before asking for a refund, it is important to know that:

The online refund request is only available for tickets purchased directly from TAP. If your booking was made through a travel agency, contact the agency to request your refund. If it is not possible to resolve the situation with the travel agency, contact the TAP Contact Center.
If you purchased your ticket with TAP Miles&Go miles, you can submit the request for a refund of the airport taxes here. The refund of the Miles must be requested through the TAP Contact Center. Penalties may be applied for the refund of TAP Miles&Go miles.
These rules only apply to tickets issued in BRL.
For more information about the conditions of TAP refunds, see our frequently asked questions.

I wish to request or check the status of a

refund