TAP refunds

Your travel plans can change unexpectedly. When this happens, this page provides information on the options available to you.

If your plans have changed and you no longer intend to take your flight, you can choose to:

  • Reschedule your trip here.
  • Requesting a refund to the same payment method used for purchasing the ticket (credit card, debit card, bank slip). The refund will be processed within 7 days, as per resolution 400 of the National Civil Aviation Authority.

The refund for your trip will be processed according to the refund policies of the fare and route you have purchased. Refund requests made through the Contact Center or TAP sales counters are subject to a refund service fee of EUR 40/USD 50/CAD 60 per ticket. For more information, see the table below.


For more information on the conditions of TAP refunds, check our frequently asked questions.

Fare refund rules

Europe and Morocco
Americas and Africa*
*Except Morocco
Discount
Airport taxes only
Airport taxes only
Basic
-
Airport taxes only
Classic
Airport taxes only
Deduction of a penalty from the fare value
Plus
Fully refundable
Fully refundable
Executive
Airport taxes only
Deduction of a penalty from the fare value
Top Executive
Fully refundable
Fully refundable
Europe and Morocco
  • Discount
    Airport taxes only
  • Basic
    -
  • Classic
    Airport taxes only
  • Plus
    Fully refundable
  • Executive
    Airport taxes only
  • Top Executive
    Fully refundable
Americas and Africa*
*Except Morocco
  • Discount
    Airport taxes only
  • Basic
    Airport taxes only
  • Classic
    Deduction of a penalty from the fare value
  • Plus
    Fully refundable
  • Executive
    Deduction of a penalty from the fare value
  • Top Executive
    Fully refundable

In the event of a flight cancellation or delay exceeding 5 hours – and only if you are not rebooked on an alternative flight – you have the following options:

  • Rescheduling your trip for free:
    • Check if it is possible here, or
    • Use the link provided in the TAP notification concerning the flight cancellation or delay, or
    • Contact the Contact Center.
  • Requesting a refund to the same payment method used for purchasing the ticket (credit card, debit card, bank slip). The refund will be processed within 7 days, as per resolution 400 of the Portuguese Civil Aviation Authority;

The full value of your ticket will be reimbursed for the routes not taken. 

For more information on the conditions of TAP refunds, check our  frequently asked questions.

Before asking for a refund, it is important to know that:

  • The online refund request is only available for tickets purchased directly from TAP. If your booking was made through a travel agency, contact the agency to request your refund. If it is not possible to resolve the situation with the travel agency, contact the TAP Contact Center.
  • If you purchased your ticket with TAP Miles&Go miles, you can submit the request for a refund of the airport taxes here. The refund of the Miles must be requested through the TAP Contact Center. Penalties may be applied for the refund of TAP Miles&Go miles.
  • These rules only apply to tickets issued in BRL.
  • For more information about the conditions of TAP refunds, see our frequently asked questions.
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