- If your flight has not been cancelled by TAP, your change can be checked here.
- Alternatively, for journeys up to 31 December 2021, the refund will be processed as a voucher with the full ticket value without surcharge and valid for 18 months (non-refundable). Partially flown tickets and travel on or after 01 January 2022, the refund will be processed according to the fare rules.
- If you purchased your ticket through an agency, contact your travel agency first to request the refund.
- These rules apply only to tickets issued in BRL.
- For any question or clarification/explanation please contact the Contact Center: 0800-888-2099.