TAP refunds

To ensure that you place your order correctly, please choose one of the options below.

  • My flight has been canceled by TAP
  • My flight is scheduled and I want to cancel or change it
  • Consult the status of a refund that has been requested



  • If your flight has not been cancelled by TAP, your change can be checked here.
  • Alternatively, for journeys up to 31 December 2021, the refund will be processed as a voucher with the full ticket value without surcharge and valid for 18 months (non-refundable). Partially flown tickets and travel on or after 01 January 2022, the refund will be processed according to the fare rules.
  • The online refund request is only available for tickets purchased directly from TAP. If you made your booking via a travel agency, please contact them to request your refund. If you are unable to solve the situation directly with your agency, please contact our support team.
  • These rules apply only to tickets issued in BRL.
  • For any question or clarification/explanation please contact the Contact Center: 0800-888-2099.