- If your flight has not been cancelled by TAP, your change can be checked here.
- Alternatively, for journeys up to 31 December 2021, the refund will be processed as a voucher with the full ticket value without surcharge and valid for 18 months (non-refundable). Partially flown tickets and travel on or after 01 January 2022, the refund will be processed according to the fare rules.
- The online refund request is only available for tickets purchased directly from TAP. If you made your booking via a travel agency, please contact them to request your refund. If you are unable to solve the situation directly with your agency, please contact our support team.
- These rules apply only to tickets issued in BRL.
- For any question or clarification/explanation please contact the Contact Center: 0800-888-2099.