Conditions and Liability
General Conditions of Carriage
Your transport agreement with TAP is governed by:
- The provisions on your ticket;
- Applicable fare regulations;
- All other current regulations;
- The General Conditions of Carriage (PDF, 0.3MB, EN) (Passengers and Baggage).
Liability of air carriers for passengers and their baggage
Effective as of 30 December 2009, the informative note (PDF, 0.1MB, EN) contains all the rules followed by EU air carriers in matters of liability, as required by EU legislation and the Montreal Convention.
Regulation 400 - ANAC
Security Measures at Airports
Following the events on 10 August 2006, the European Union adopted security measures restricting the quantity of liquids allowed through screening points in order to protect all passengers against the new threat of liquid explosives.
These security measures apply:
- To all passengers;
- At security points at all EU airports;
- To all destinations.
Passengers are not allowed to carry liquids in their cabin baggage with the exception of those in individual containers of a capacity of no more than 100 millilitres or equivalent (100 g / 3 oz) in a transparent, closed, re-sealable plastic bag with a capacity of no more than one litre (per passenger).
The items must fit comfortably into the bag so that it closes easily and its contents can be seen and identified.
- Water and other drinks, soups and syrups;
- Gels, including hair gel;
- Pastes, including toothpaste;
- Other items of a similar consistency;
- Lotions, including perfumes and shaving cream;
- Aerosols and other containers under pressure.
- Liquids needed throughout the journey (Needed for use during the flight and stay) for medical purposes, with a doctor's prescription and proof of authenticity of the exempted liquid;
- Liquids needed throughout the journey (Needed for use during the flight and stay) for special diets, with a doctor's certificate.
- Baby food.
When asked, passengers must provide proof of authenticity of the exempted liquid by tasting it or applying it to the skin.
Although no authorization is required to carry injected medication, we advise our passengers to carry justifiable documents e.g. medical certificate or any other document attesting to the need of the LAG (liquids, aerosols and gels) during the trip in order to make it easier and quicker control through security.
For further information contact:
Fax: (+351) 21 842 35 87
Address: B Street, Building 4 - Portela Airport 4
1749-034 Lisbon - PORTUGAL
These restrictions do not apply to liquids bought and packed in tamper-evident bags at stores at the airport beyond boarding pass control or on board an aircraft belonging to a European Union airline.
However, tamper-evident bags must not be opened before the security screening points and must, whenever possible, remained closed and tamper-proof until arrival at your final destination.
These measures do not apply to bags handed in at check-in desks as hold baggage.
Passengers' coats and jackets are screened separately from cabin baggage.
Laptop computers and other large electrical devices must be removed from cabin baggage before screening and screened separately.
- Avoid carrying liquids in your cabin baggage;
- On reaching the screening points and before the x-ray machine, show any liquids that you are carrying to the security staff;
- Ask for any liquid that you buy after boarding pass control or on board an aircraft belonging to a European airline to be placed in a tamper-evident bag along with the receipt, preferably separately from other purchases;
- Do not open the tamper-evident bag until reaching your final destination, especially when taking connecting flights, as the liquids may be confiscated at another screening point.
To check full legislation, please consult:
Regulations on limits on the transport of liquids on international flights
All passengers travelling on international flights or needing to use the international departures lounge are subject to the following restrictions on their hand baggage:
- Must be carried in containers with a capacity of up to 100 ml;
- Must be placed in a transparent plastic bag with a maximum capacity of one litre no larger than 20 X 20 cm;
- Only one plastic bag is allowed per passenger.
Liquids in containers of more than 100 ml cannot be carried, even if the container is not full.
The containers must be packed loosely in a completely sealed transparent plastic bag.
Exceptions to these limits are medications accompanied by a prescription, baby food and liquids for special diets in sufficient quantity for the duration of the flight, including any stopovers. They must be presented during the inspection.
Regulation on rights of persons with disabilities and persons with reduced mobility in air transport here (PDF, 0.1 MB, EN).
Online Dispute Resolution (ODR)
As from 15th February, 2016, the new electronic platform for online dispute resolution (ODR) shall be made available for consumers and traders. The access to the platform can be made through the European Commission’s website.
This platform aims for the resolution of disputes in a faster, easier and less expensive way.
Every time a consumer files a complaint on the ODR platform, the alternative dispute resolution bodies will act as arbitrators between the parties to solve the question.
Further information on the alternative dispute resolution (ADR) and the Online Dispute Resolution Platform (ODR) is available on the EU Consumers Directorate-General website or on the CEC website.
As a consumer you may use the European commission's online dispute resolution platform to submit your complaint if you wish. This platform provides easy access to alternative dispute resolution (ADR). This can be done by completing the electronic form available via this link.