Booking information

Changes and cancellations

The unforeseen happens. Find out how to change or cancel your TAP booking.
Important Information
Due to the current situation of Coronavirus (COVID-19), we have simplified our change and cancellation conditions. Please verify all information here.

Refunds within 24 hours

You can request a refund of a booking without paying any penalty, provided it is done within 24 hours of making the booking and more than 7 days before the trip.

Requests less than 7 days and trips up to 31 December 2021, the refund will be a 18-month voucher (non-refundable), without any penalty or surcharge. 

If the passenger does not want the voucher, they can request the refund according to the fare rules and the original form of payment, through the Contact Center.

From 01 November 2021, outside the Covid period, refunds within 24 hours of the booking and less than 7 days before the journey are subject to a refund fee of USD30 (or USD45 for intercontinental flights). Refunds will be issued in the form of a voucher with the fee deducted. These vouchers are not refundable and must be used for the purchase of TAP tickets within the space of one year. 
If the refund is requested within 24 hours after the reservation is completed, but after the departure of the original flight (no-show), the fare rules will apply instead of this fee.

Changes and cancellations

The changes and cancellations (except for the above-mentioned time intervals), vary according to the conditions of the fare you have chosen.

The rules concerning changes and cancellations apply per route, and may be different depending on the route you want to change.

Some fares may involve penalties for making changes or cancellations, they may be non-refundable or they may not permit changes.

You must read the conditions of the fare or fares you purchased when booking online, on the ticket purchase page, before completing the purchase of your ticket.

No charges apply when applying for a refund through FLYTAP. If you apply for a refund through either the Contact Centre or a sales desk, then a service charge of USD40 per ticket will be made, regardless of the fare.

If you do not know the conditions of your fare or fares, or you have doubts, please contact us.