For purchases made in Brazilian Real (BRL), if you want the refund in the original form of payment (credit card, debit card, bank payment slip), you must request a refund through our Contact Center and it will be done within 12 months according to Law 14.034 of 2020.
If you purchased your trip from a travel agency, please contact them directly.
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Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers must be equipped with one and guarantee that it is used during the entire duration of the journey.
Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.