My flight has been canceled by TAP

We apologize for any inconvenience. Please check the available options below and choose the one that best suits your needs.
Reschedule flight
    You can reschedule your flight for free.
Voucher refund
    • 10% increase compared to the paid amount;
    • You must book your flight within 18 months, and travel up to 360 days after booking;
    • Easy online issuance;
    • Total or partial use of the voucher is allowed.
Other forms of refund
    For purchases made in Brazilian Real (BRL), if you want the refund in the original form of payment (credit card, debit card, bank payment slip), you must request a refund through our Contact Center and it will be done within 12 months according to Law 14.034 of 2020.



If you purchased your trip from a travel agency, please contact them directly.