Alertes et informations

Improvement of Digital Platforms - Some services will be unavailable

So that we can serve you better, and with a focus on the continuous improvement of our digital platforms, we will be improving our systems between 22h/10PM on May 28 and 12h/12PM of May 29, Continental Portugal time. During this period there should be some instability on our websites and mobile applications. We appreciate your understanding.

Traveling to Madeira

The Health Authority of the Autonomous Region of Madeira intends to monitor the risk associated with the disease by the novel Coronavirus (Covid-19). Therefore, we request your cooperation in completing this questionnaire, 24 to 48 hours prior to your joruney.
 
For further clarification on this situation, passengers can send an email, uo.bjesus@iasaude.madeira.gov.pt and / or contact the following number: (+351) 291 208 738 

Passengers can also submit the result of their COVID-19 (PCR) test, done at a laboratory certified by national or international authorities, with a negative test result 72 hours prior to their arrival, to the following e-mail uo.bjesus@iasaude.madeira.gov.pt and/or by contacting the following numbers: (+351) 291 238 099 ou (+351) 291 208 700.

Traveling to the Azores - Procedures to be followed

All passengers disembarking at the airports of Ponta Delgada, on the island of S. Miguel, or Lajes, on the island of Terceira, coming from airports located in areas considered by the World Health Organization to be areas of active community transmission or with active transmission chains of the SARS-CoV-2 virus, are required to fulfill, alternatively, one of the following procedures:
  1. Submit proof, in paper form, of a document issued by an accredited laboratory for the testing of COVID-19, attesting to the SARS-CoV-2 screening test, within 72 hours prior to the departure the airport of origin. The document must state the passenger's identification, the laboratory where it was performed, the date of the test, the signature of the person responsible for carrying out the test, and the NEGATIVE result. In this case, and if the stay is extended for seven or more days, the passenger must, on the 5th and 13th day, counting from the date of the SARS-CoV-2 screening test, if the stay is for the mentioned duration or more, contact the health authority of the municipality where you reside or are staying, with the objective of conducting a new SARS-CoV-2 screening test, done by the local health authority, the result of which you will be notified within 24 hours; or
  2. Complete a screening test for SARS-CoV-2, done by the local health authority, with the collection of biological samples upon arrival, and must remain, in prophylactic isolation, in a hotel room indicated for this purpose until the result of said test NEGATIVE, in which the amount of time between the collection of the samples and the NEGATIVE test result must not exceed 48 hours. In this case, and if the stay is extended for seven or more days, the passenger must, on the 5th and 13th day, counting from the date of the SARS-CoV-2 screening test, if the stay is for the mentioned duration or more, contact the health authority of the municipality where you reside or are staying, with the objective of conducting a new SARS-CoV-2 screening test, done by the local health authority, the result of which you will be notified within 24 hours; or
  3. Carry out voluntary quarantine for a consecutive period of fourteen days in a hotel indicated for this purpose, prior to the end of the mentioned period, biological samples will be collected and a SARS-CoV-2 screening test to be done by the local health authority; or
  4. Return to the destination of origin or travel to any destination outside the Region, in which case until the time of the flight mandatory prophylactic isolation in a hotel indicated for the purpose must be fulfilled;
In the cases referred to in paragraphs a) and b) passengers must comply with prophylactic isolation at their home, or at the hotel where they are staying, until the result of the test carried out on the 14th day is known.

In cases where the SARS-CoV-2 virus test result is POSITIVE, the local health authority, within the scope of its powers, will determine the procedures to be followed.
 
Necessary information concerning the hotel units determined for this purpose and the associated services and conditions, will be available through the COVID-19 Line for non-medical issues - 800 29 29 29 or by email esclarecimentocovid19@azores.gov.pt.

Toutes les développements concernant l’impact du Coronavirus dans l’opération TAP.

Dernières informations ici.

Désinfectant pour les mains à base d'alcool.

La quantité nette totale de tous ces articles transportés par chaque passager ne doit pas dépasser 2 kg ou 2 L et la quantité nette de chaque article ne doit pas dépasser 0,5 kg ou 0,5 L.

Un désinfectant pour les mains à base d'alcool est acceptable comme bagage à main ou bagage en soute. Cependant, il convient de noter que lorsque les passagers souhaitent avoir un désinfectant pour les mains dans leurs bagages à main, la limite de 100 ml ou l'équivalent par article pour les liquides et les gels conformément aux dispositions relatives à la sécurité aérienne s'applique.

La restriction de sécurité (100 ml) ne s'applique pas aux passagers transportant du gel antibactérien sur les vols au départ du Portugal. Pour les vols au départ d'autres pays, ces restrictions pourraient varier selon l'évaluation de chaque Autorité Nationale. 

Restrictions de bagages sur les vols à destination et/ou au départ d’Abidjan, Accra, Bissau, Dakar, Lomé, Praia, São Vicente et São Tomé.

En raison des restrictions en matière d’espace dans nos avions à certaines périodes de l’année, nous vous prions de noter que l’achat de bagages supplémentaires est limité sur les vols suivants : 
  • À destination d’Abidjan, Accra, Bissau, Dakar, Lomé, Praia, São Vicente et São Tomé:
    • Pâques – du 28 mars au 12 avril 2020
    • Été – du 13 juin au 30 août 2020
    • Noël – du 11 décembre 2020 au 10 janvier 2021
  • Au départ d’Abidjan, Accra et Lomé:
    • Pâques – du 13 avril au 20 avril 2020
    • Été – du 13 juin au 13 septembre 2020
    • Nouvel an – du 26 décembre 2020 au 10 janvier 2021
Les voyages à destination d'Abidjan, Accra, Bissau, Dakar, Lomé, Praia, São Tomé et São Vicente et au départ à Abidjan, Accra et Lomé ne permettront pas d'excès de bagage (poids et / ou dimensions) de la franchise associée au tarif, d'achat de pièce de bagage supplémentaire, ni de transport d'animaux, d'équipements sportifs ou d'instruments de musique expédiés en soute. Seul sera accepté le nombre de bagages indiqués sur le billet, dont la somme des trois dimensions (hauteur, largeur et longueur) ne dépasse pas 158 cm et dont le poids est de 23 kg maximum en classe Économique et de 32 kg en classe Exécutive.

Cette restriction s’applique à tous les billets, indépendamment du type de produit acquis ou du statut de Voyageur fréquent, à l’exception des billets tap|discount, pour lesquels il sera possible d’ajouter un seul bagage. 

Nous vous prions de nous excuser pour les désagréments que cela pourrait vous causer.
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