Accessibility Information

Useful information on accessibility.

Accessibility assistance contact information

One of our goals is to ensure that you have convenient access to all the information on our website.

We welcome suggestions from our customers and sharing of experiences that may help us make a more accessible site. We are available to help if you are having difficulties accessing our website.

If this is the case, please call our Contact Center.


Use Adobe Acrobat Reader

Some documents on the website are stored in PDF (Portable Document Format).

To view and print PDF files, Adobe Acrobat Reader (or an equivalent PDF file reader) must be installed on your computer:

Adobe Acrobat Reader can be downloaded from the Adobe PDF Reader site.

Earlier versions of Adobe Reader are also available.


Information on accessibility compliance testing

It is very important to TAP Air Portugal that our website is accessible to all, regardless of any disability they may have.

We continuously work towards this goal using web design practices that are based on WeCo's Accessibility Standards, which include and expand elements of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 (AA level).


Legislation concerning flights to and from the United States of America

TAP complies with US regulations preventing discrimination on the basis of disability on all its flights to and from the United States.

A copy of this document is available for consultation at the TAP counters in Lisbon, Porto, Newark and Miami airports.

You may also request a copy of these regulations directly from the US Department of Transportation prior to flying:

  • By telephone
    If you are in the United States, call the toll-free helpline for disabled passengers: 1-800- 778-4838 (voice) or 1-800- 455-9880 (TTY)
  • By telephone
    Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366- 0511 (TTY)
  • By visiting the website
    Aviation Consumer Protection Division (PDF, 0.1MB, EN) - DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basis of Disability in Air Travel; Final Rule"
  • By writing to
    Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA
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