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    Changes and cancelations - See how

    Changes and cancellations

    The unexpected happens. Find out how to change or cancel your TAP reservation.

    Cancellation of reservation without penalty

    You can cancel a booking without paying any penalty, provided it is done within 24 hours of making the booking and more than 7 days before the trip.
    Refunds within 24h after the ticket issuance and less than 7 days before the trip will be subject to an administrative refund fee of EUR15 / USD20 / CAD30.

    Changes and cancellations

    The conditions for changes and cancellations (excluding periods indicated above), change depending on the conditions of the fare you chose.

    The rules concerning changes and cancellations apply per route and may be different depending on the route you want to change.

    Some fares may involve penalties for making changes or cancellations, they may be non-refundable or they may not permit changes. 

    When you make your reservation online, you must read the conditions of the fare or fares you are purchasing on the ticket purchase page before finalizing the purchase of your ticket.

    No charges apply when applying for a refund through FLYTAP. If you apply for a refund through either the Contact Centre or a sales desk, then a service charge of 30EUR / USD40 / CAD 50 per ticket will be made, regardless of the fare.

    If you do not know the conditions of your fare or fares, or you have any questions, please contact us.