Reservation information

Changes and cancellations

The unexpected happens. Find out how to change or cancel your TAP reservation.
Important Information
Due to the current situation of Coronavirus (COVID-19), we have simplified our change and cancellation conditions. Please verify all information here.

Refunds within 24 hours

You can cancel a booking without paying any penalty, provided it is done within 24 hours of making the booking and more than 7 days before the trip.

Refunds within 24 hours of the booking and more than 7 days before the journey may be refunded in full. Refunds will be issued to the original form of payment and currency used.  Should you wish we may issue the refund in the form of a travel voucher to be used to purchase a future journey on TAP.  These vouchers are not refundable and must be used for the purchase of TAP tickets within the space of one year. 

If the refund is requested within 24 hours after the reservation is completed, but after the departure of the original flight (no-show), the fare rules will apply. 

Changes and cancellations

The conditions for changes and cancellations (excluding periods indicated above), change depending on the conditions of the fare you chose.

The rules concerning changes and cancellations apply per route and may be different depending on the route you want to change.

Some fares may involve penalties for making changes or cancellations, they may be non-refundable or they may not permit changes. 

When you make your reservation online, you must read the conditions of the fare or fares you are purchasing on the ticket purchase page before finalizing the purchase of your ticket.

No charges apply when applying for a refund through FLYTAP. If you apply for a refund through either the Contact Centre or a sales desk, then a service charge of USD40 per ticket will be made, regardless of the fare.

If you do not know the conditions of your fare or fares, or you have any questions, please contact us.