Tell us your diagnosis and we will help you on your flight
The wellbeing of our passengers is important to us, even in situations where special comfort is required.
See what precautions to take and the conditions we have arranged for you.
MEDA — Medical cases, how to let us know if you have a medical condition?
The following are required in these cases:
- Signed and stamped MEDIF form, complete with a description of diagnosis by the passenger’s doctor. The form can be obtained here (PDF, 0.1 MB, EN). The form can be downloaded here (PDF, 0.1 MB, EN);
- Request special assistance by sending the completed form by fax to (+351) 21 841 5880 or email to: medical.cases@tap.pt (this email address is only for MEDIF related matters. All messages on other subjects will be deleted).
Fractures
The cabin air pressure in commercial aircraft is lower than the air pressure at the earth's surface. This factor does not affect most passengers, but passengers with certain health problems should take this into account.
This is the case of passengers who have had an orthopedic injury (e.g., fractures) requiring immobilization by plaster cast. In these cases, medical approval must be obtained to be able to travel. To request approval, the passenger’s attending physician must fill out this form, which should then be sent to TAP, by fax or email (see contact info above):
In addition, if the plaster cast was applied less than 48 hours before the flight, the cast should be split to prevent circulatory problems and discomfort.
A wheelchair may be required to get to the aircraft, and you may need extra space for your legs during the flight.
For more information, refer to the general information on preventing health problems, available here.
A319, A320 and A321 Aircraft
Passengers with immobilized leg below the knee.
Passengers with leg fully immobilised, including knee
A330 Aircraft
Passengers with immobilized leg below the knee.
Passengers with leg fully immobilised, including knee
For more information, refer to the general information on preventing health problems, available here.
Stretchers
The following rules apply to transporting a passenger on a stretcher in a medical case situation:
- The passenger must be accompanied by a paramedic or doctor, if the carrier so requires.
- Wait list reservations are not accepted.
- When in transit, payment for an ambulance to transfer the passenger from one plane to another is at the passenger’s expense.
The reservation must include the following information:
- Details of the ambulances at departure and arrival (entities/hospitals of origin and destination).
- Contact information of the passenger or companion at the place of embark.
Code-share flights are subject to special conditions. Contact us.
Oxygen
Oxygen
Passengers are not allowed to use their own oxygen, and the crew cannot administer oxygen.
- large: 3 liters/min - 7 liters/min;
- small 2lts/min - 4 liters/min.
There are no masks for children under two years of age.
A fee is charged for this service.
Contact us for more information.
Portable Oxygen Concentrator (POC) and Continuous Positive Airway Pressure Machine (CPAP)
However, they must contact the TAP Contact Center to find out about the specific conditions for their flight.