Социальные сети
Телефон
Monday to Sunday: Available 24 hours a day.
Call to national landline.
The cost of communications depends on the tariff agreed with your operator.
If you request a refund within the first 24 hours after purchasing the ticket, exceptionally, all fares will be refundable and any penalties that may be provided for in the purchased fare will not be applied. Additionally, if the order is placed online, the service fee will not be applied. If you choose to request a refund through the Contact Center or at a TAP sales desk, the refund will be subject to a service fee in the amount of EUR 40/USD 50/CAD 60, charged per ticket.
The refund will be made using the same payment method used when purchasing the ticket.
These conditions do not apply to cases where a passenger fails to show up for a flight with a departure time within the first 24 hours after purchasing the ticket.
Yes, there are differences in cost depending on the channel you use to request the refund. If you request a refund online, the request has no costs.
If you request your refund through the Contact Center or at a TAP sales counter, refund processing is subject to a service fee of 40 EUR/50 USD/60 CAD, charged per ticket.
The conditions are different for tickets issued in the USA, Canada and Brazil: in these countries, regardless of how the refund request is made, the refund service fee is not charged if the refund request is made within the first 24 hours after ticket purchase and if the trip for which the request is being made starts more than 7 days from the date of purchase.
You are entitled to a refund of your ticket if, after the flight has been cancelled, you have not taken an alternative flight, regardless of the reason for the cancellation (e.g. adverse weather conditions).
The refund will be credited to the same payment method used to purchase the ticket.
You can request a refund here.
In this situation, we say that the refund is voluntary, that is, at the will of the passenger.
The refund will be issued to the payment method used to purchase the ticket, and refund policies will apply based on the route and fare purchased.
Please see this page for specific refund terms based on the fare you purchased.
You can request a refund here.
The extra service is refundable in only three situations:
The refund of the extra service is done through the same method of payment used to buy the extra service.
The refund request can be submitted here.
For more information about TAP's Extra Services, see this page.
Monday to Sunday: Available 24 hours a day.
Call to national landline.
The cost of communications depends on the tariff agreed with your operator.